Job Description

• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Qualification Required & Experience

• Proven customer support experience or experience as a Client Services Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time
• HND or degree

Location: Accra

How To Apply For The Job

All C.V.s should be sent via:

rockholdingsghana@gmail.com indicating the position as the subject of the e- mail.

Closing Date: 25 November, 2024