We are looking for a highly organized and proactive Office Administrative Assistant (Driver Onboarding) to oversee the recruitment, onboarding, and compliance of drivers for our ride-hailing company. The ideal candidate will play a key role in ensuring a smooth and efficient onboarding process, maintaining driver records, and ensuring compliance with company policies and local regulations.

Key Responsibilities:

• Manage the end-to-end onboarding process for new drivers, ensuring all necessary documents and requirements are met.
• Verify and process driver applications, licenses, and vehicle documentation in line with company and regulatory standards.
• Conduct orientation sessions to familiarize new drivers with company policies, app usage, customer service expectations, and safety protocols.
• Maintain accurate driver records and update databases with relevant information.
• Coordinate training programs and refresher courses for drivers as needed.
• Act as the primary point of contact for driver inquiries, concerns, and support during the onboarding process.
• Ensure compliance with company policies, transport regulations, and legal requirements.
• Work closely with operations, customer support, and HR teams to ensure a seamless driver onboarding experience.
• Identify and implement improvements in the onboarding process to enhance efficiency and driver satisfaction.
• Track and report key onboarding metrics, including application success rates and driver retention.

Qualification Required & Experience

• A Bachelor's degree or HND in Business Administration, Human Resources, Management, or a related field.
• Minimum of 2 years of experience in administrative management, driver recruitment, or a similar
role in the transport or ride-hailing industry.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills to engage with drivers effectively.
• Proficiency in Google sheet, Microsoft Office Suite and database management.
• Familiarity with local transport regulations and licensing requirements.
• Experience working with ride-hailing platforms and driver management systems is a plus.
• Ability to work in a fast-paced environment and meet onboarding targets.

Location: Accra

How To Apply For The Job

Interested candidates should send their CV and cover letter to:

ronny.startaxi@gmail.com with the subject line "Office Administrative Assistant (Driver Onboarding) Application

Closing Date: 28 February, 2025