Purpose Of Role:

To execute the processes and activities involved in the Provisioning of Sim Cards and Scratch Cards. To monitor, track and take ownership of all issues logged relating to Sim Cards and Scratch Cards provisioning. Responsible for ensuring that all provisioning requests from the business unit are handled within agreed timelines

Key Accountabilities:

• Execute and effectively manage all provisioning policies, standards and procedures.
• To generate scratch cards as per request from BU, activate Scratch cards and manage the files.
• To prepare SIM card input files for vendors, test SIM cards, provision SIM cards and Manage SIM files.
• Act as 1st level of escalation for provisioning issues within Technology.
• Manage complaints and escalation process – engage with customers and stakeholders.
• Acting to solve discovered problems/issues in line with set processes and procedures.
• Escalating discovered problems/issues in line with set processes and procedures.
• Own, monitor and track all logged cases through the investigation, diagnosis, resolution and recovery lifecycle with different support teams, chasing progress and escalating where necessary.
• Manage workflows and Service Level Agreements whilst maintaining compliancy.
• KPI performance monitoring and reporting – ensure team output is meeting targets.
• Ensure timely and accurate reporting, both detailed and high level.

Person Specification:

• BEng Electrical/Electronics (Telecommunication Engineering) or BSC Computer Science.
• 2 – 5 years Telecomm experience and specialised in Mobile & Fixed Core Network. and Intelligent Network (IN).
• Excellent computer knowledge.
• A working Knowledge of Vodafone products and services.
• Awareness of Vodafone’s network and support systems (e.g. Billing & payment methods, reporting and service management)
• Ability to work effectively within a Service Management Framework and understand and operate strategically (big picture, future thinking).
• Strong communication and decision making skills – ability to balance conflicting interest.
• Proactive individuals with a flexible and adaptable approach to their work and a proven track record demonstrating that they’re a team player, strong influence and relationship management skills, and, and customer centric.

Location: Accra

How To Apply For The Job

Visit our website below to apply:

http://careers.vodafone.com.gh/Careers/List/Provisioning-Specialist.aspx