To manage and supervise all Branch activities within the Bank’s policy ensuring the branch delivers reliable, quality and timely services to clients at the least cost whilst delivering Branch sales targets and maximizing customer service standards

Key Accountabilities:

•   To maximise profit and to supervise the operations of the Branch in conformity with the bank’s operational manual
•   To deliver sales targets of the Branch
•   To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers
•   To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses
•   To be responsible for the re-engineering of the branch processes to improve customer service and cost effectiveness and control of performance targets.
•   Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.
•   To ensure that the Branch does not obtain an adverse audit grade.
•   To ensure that the Branch suspense accounts are always balanced

Qualification Required & Experience

•   At least 6 years working experience in Banking Operations and specifically in Branch Operations.
•   Minimum first degree/professional qualification
•   Excellent sales abilities essential for achieving Branch Sales target
•   Excellent multicultural awareness and management skills, essentially people person
•   Detailed working knowledge of processes and controls in all core banking activities
•   Good communication and inter personal skills
•   High degree of team building and supervisory skills

Location: Cape Coast & Accra

How To Apply For The Job

Please apply to:

careers@myfidelitybank.net

Closing Date: 27 July, 2013

•   Please make the job title as the subject line.