The International Travel & Tourism Institute (ITTI) is an international affiliated training institute dedicated to developing professionals for the travel and hospitality industry. As an organization that offers various training programs in Travel & Tourism, Aviation and Hospitality, we specialize in providing human resource development and training for airline and hospitality companies as well as customer service oriented companies producing talents that can handle major clients in the travel and hospitality industry.

Summary Role Profile:
This role is both strategic and administrative with managerial functions. The role is responsible for complex administrative work in planning, developing, coordinating and implementing extensive training programs and services; develops and evaluates training methodology and curriculum content; as well as effectively manage administrative staff and tutors of the International Travel & Tour Institute. The role would also serve as counselor and guide to students. The post will report to the Director of the Institute and will work closely with administrative team, but most especially for direct training operations, will work with programs officer to ensure the strategic and operational delivery of all programs within the Institute.

Duties/Responsibilities would include:

•   Responsible for long-term development of, and, day-to-day delivery of, administrative support on all taught programmes/courses for the whole of the student life cycle.
•   Leading and managing 5 members of staff in delivering quality administration services to the Institute as well as review their performance from time to time.
•   Leading the implementation of innovations to improve the student experience, including the promotion and roll-out of such initiatives amongst the staff and students.
•   Pro-actively managing quality assurance of courses and programmes run by the Institute, including overseeing the administration and integrity of the examination process.
•   To be able to represent the Institute and its interests when the need arises.
•   Providing comprehensive and authoritative advice to staff and students on quality-assurance issues and the academic and professional regulations relating to the Institute.
•   To deputize for Director of Institute as required.

Qualification Required & Experience

Required Competency:

•   Applicant should possess demonstrated ability to learn new processes and procedures within a short period of time and effective managerial and leadership skills. The applicant should be responsible and well-organized, with the ability to prioritize and meet agreed deadlines and handle extreme pressure yet achieve set objectives. At the same time, he or she should bring a flexible approach to working hours.
•   Necessary qualifications (possess a good first degree or professional certification in administration or management). Work experience (as a support role within a training or academic environment for 3yrs is also required. Experience in travel and tourism industry is an added advantage.)
•   Should have interest in the travel and tourism industry, keep up-to-date with new ideas and developments in subject areas, have excellent electronic, spoken and written communication skills, human relation skills, good computer skills and Microsoft proficient and the confidence to lecture to large or small groups face-to-face.

Location: Accra

How To Apply For The Job

Interested qualified persons may apply and attach their application letter, updated CVs and copies of relevant certificates to:

The Center Manager
International Travel and Tourism Institute Ghana
#10A/21 Jupiter House, Abofu First Junction
Achimota, Accra

Soft copies may be sent to:

admin@ittighana.org

Closing Date: 10 July, 2013