Glo Mobile Ghana, a major player in the telecommunication industry in Ghana recently reached the one year landmark of its successful operations in the country. The company s expanding its Operations in Ghana and is looking for dynamic, results-oriented professionals who are ready to make a difference, to drive the brand in the country. Applications are hereby invited from qualified candidates to fill the following vacancy Pan Ghana:- Genesys Administrators Ref: GENAD

Remuneration: Remuneration is competitive and as obtainable in Ghana Telecommunications industry

Qualification Required & Experience

•   Minimum Of Bachelor's degree in Computer, Electrical/Electronic or Telecommunications Engineering or other related discipline
•   A Postgraduate degree or professional certificate in Telecommunication or Engineering Field will be ad added advantage
•   Industry certificate is also desirable
•   Minimum of 3 years working experience in database environment, preferably in the Telecommunication industry

Skills/Competencies Required

•   Good knowledge of call routing techniques, ACD routing and call handling
•   Well versed in PABX or Genesys Framework call center solution or equivalent application
•   working knowledge of VoIP architecture
•   Innovative, creative and extremely responsive with a strong sense of urgency
•   Working knowledge of Call Center operations and organisation
•   Experience in delivering solutions based on agreed user requirements
•   Experience working for a network operator within the Mobile industry is preferred

Responsibilities

•   Administration and maintenance of Genesys Framework suite and SIP Server
•   Configuration fo computer systems and ACDs according to business requirements
•   Maintenance availability and proper functioning of Genesys Outbound Contact center application suite with proper integration of Siebel CRM CTI toolbar
•   Media Gateway and Media Gateway controller administration and maintenance
•   Participate in Systems Implementation and support including configuration, UAT, Documentation and Business User Support
•   Execute training related to new functionality and system capabilities on all Genesys and related applications
•   Assist user departments in daily reporting from Hyperion and CCPulse applications, and ensure that users have appropriate templete for report generation

Location: Nationwide Recruitment

How To Apply For The Job

Qualified candidates should e-mail their resume (quoting reference as subject of the email) with a scan passport size photograph to:-

jobs4u@glomobileghana.com

Closing Date: 23 July, 2013