Plan Ghana, an international child-centered community development organization, is looking for a dynamic and results-oriented person to fill the position of Country Information Technology (IT) Coordinator. The position is located at the Ghana Country Office, Accra and reports to the Country IT Manager.

Job Purpose: To coordinate and provide technical support for users, and to manage and administer local IT infrastructure and corporate systems under the direction of the Country IT Manager.

Typical Responsibilities – Key End Results of Position:

•   Provides IT operational plans for the continuous delivery and operation of Information Systems
•   Implements IT disaster recovery plans within the business continuity plan to ensure timely and effective restoration of the IT services in the event of disaster
•   Ensures security and access control for data and network devices
•   Plans and manages PU technical services ensuring adherence to all corporate processes
•   Ensures availability and reliability of the IT infrastructure, applications and connectivity to support work processes
•   Provides first line support, advice and solutions to IT users in relation to application, data and vusiness process issues, ensuring all issues are resolved in a timely fashion
•   Ensures that system security and organisation compliance, processes and procedures are in place and properly maintained at the PU
•   Performs proactive tasks for IT infrastructure and corporate applications maintenance for business continuity
•   Maintains agreed levels of service provision and service levels to ensure compliance
•   Provides IT support to deliverying programme outputs for the implementation of PU plans
•   Provides IT expertise to IT in the communities (IT as a medium of development)
•   Facilitates information management and usage to support the delivery of PU activities
•   Increases user IT proficiency through the tranfer of skills to Plan staff and communities
•   Fulfills Plan’s Child Protection Policy at all times to protect children from all forms of abuse
•   Perform any other duties that may be assigned from time to time to support the achievement of organisation goals

Dealing with Problems:

•   Understands IT requirements as per the Operations Manual and other policies and procedures and provides answers to staff questions and queries on IT related activities
•   Supports with coaching staff on IT activities
•   Works with minimum supervision
•   Analyses issues, makes recommendations and referes all final decision making to a senior manager

Communications and Working Relationships:

•   There is a medium contact with contractors, service providers and suppliers for the provision of technical quality materials, equipments, and maintenance that would ensure Plan receives value for money
•   Maintains high contact with staff from the programme unit and low contact with country offices to offer technical support in relation to IT systems
•   The job responsibilities of this position require occasional contact with children and it is expected that children shall be protected at all times.

Qualification Required & Experience

Knowledge, Skills, Behaviours, and Experience Required to Achieve Role’s Objectives:

•   First Degree or equivalent in Computer Studies with 2 years working experience or Diploma in computer studies with 3 years working experience
•   Proven ability and experience in setting up LANs and telecommunications networks
•   Experience of supporting LANs, SQL Server, and email server administration
•   Experience of Microsoft Server administration
•   Experience in managing and implementing information systems and supporting technologies

Demonstrated behaviours needed by the post holder to successfully perform the role:

•   Management of customer relationships and service
•   Capability to communicate ideas and technical information to a non-technical audience
•   Networking, sharing information and best practices
•   Working collaboratively as a team player, listens actively and values contributions
•   Self management and personal accountability
•   Embraces Child-centeredness, Child protection, Community participation and partnership

Skills Specific to the post needed to put knowledge into practice:

•   Capability to coordinate and cooperate within interdisciplinary teams
•   Able to prioritise work effectively for execution with limited resources
•   Problem solving and decision making
•   Project management skills
•   Training and communication skills
•   Strong analytical skills

Physical Environment and Demands:

Travel requirements: This position entails 20% travelling within communities in the Programme Unit to support Partners. 80% of the time is spent on office activities

Level of Contact with Children:
Mid contact:

Location: Accra

How To Apply For The Job

Interested applicants should submit their applications with a comprehensive CV and a copy of the certificate of their highest academic qualification to the address below. Female candidates are encouraged to apply:

The Country Human Resource Manager
Plan Ghana
Private Mail Bag
Osu Main Post Office
Accra

Or E-mail to:

recruitment.ghana@plan-international.org

Closing Date: 15 July, 2013

Plan is an equal opportunities employer, committed to the protection of children and gender equity and our recruitment procedure reflects this. Selected applicants will be expected to comply with the child protection policy of the organisation.