Africa World Airlines Limited (AWA) is a new Ghanaian registered private-sector company formed with the sole vision of making air travel an option for majority of travelers within the markets in which we operate.

Job Title:  Grounds Handling Officers
Department: Operations Control Department
Reports to:  Dir., Operations Control
Location: Accra

JOB PURPOSE
Ensure that all Agent Employees performing ground operations services and all related services are well managed to the benefit of AWA

KEY ACCOUNTABILITIES/RESPONSIBILITIES

•   To ensure efficient and effective operations of Check-in process including the resolution of any ticketing and reservation issues, management of customer complaints and ramp services.
•   Ensure that all ground operations meet company, GCAA and international standards.
•   Take Control of all ramp activities and ensure prompt ramp services by all AWA Agents
•   To ensure that the ground operations manual ,passenger handling/customer service procedures manual are periodically audited to meet regulatory and company requirements.
•   To conduct internal audits and inspection of Ground Operations.

PERFORMANCE INDICATORS

•   Ensure on-time departures
•   Prompt assistance to passengers & crew
•   Operationally available when on duty
•   Ensure efficiency by prioritising workload

Competencies (Knowledge/skills/abilities)

•   Knowledge in Ticketing/Reservations & Passenger handling.
•   Knowledge and experience in Airport Ground/Ramp  handling duties.
•   Required Level Of Proficiency In Computer Literacy And Microsoft Office

Qualification Required & Experience

•   Must be a College graduate or equivalent
•   Experience in working at Airport front/ticketing counter
•   Experience in Airport Ground/Ramp  handling duties.
•   Strong customer service aptitude

Location: Accra

How To Apply For The Job

Please note that applications should be sent to:

sarah.agbaga@flyafricaworld.com

Closing Date: 30 October, 2013

Only shortlisted candidates will be contacted