Due to a rapid expansion in its operations, a leading financial institution is looking for highly qualified individuals to join its team. Successful applicants should have an exceptional educational background, good communication skills, relevant professional experience (Where necessary), strong analytical skills, and IT acumen is a requisite, Previous exposure to the financial services shall be a distinct advantage

Title: Customer Service Manager

The successful candidate for this position shall provide the leadership and direction required to develop and manage customer relationships. They shall deliver excellent customer service and champion this agenda across the institution. They must be able to demonstrate a passion for customer satisfaction.

Key functions and responsibilities

•   Serve as the primary contact for clients who need any kind of assistance
•   Monitor, record and asses various business units on their responsiveness to client enquiries
•   Actively liaise with clients to assess ongoing requirements
•   Create schemes to promote and deepen client loyalty to the brand
•   Continually train front office staff on how to enhance customer

Qualification Required & Experience

•   First degree in any business related discipline (minimum second class upper)
•   Proven experience in a similar role
•   Evidence of formal training in customer service techniques

Location: Accra

How To Apply For The Job

All applicants interested in any of the positions should submit a cover letter and full resume to the following email address:-

joinfinancial@gmail.com

Closing Date: 07 February, 2014