Reporting To: Retail & Property Development Manager Director

Key Purpose:
To manage the relationship between Engen and the Dealer network in order to maximise return on investment and
customer satisfaction

Key Responsibilities

•   Tactical management of portfolio of sites
•   Identification and streaming of new sites and installation of new dealers Management of compliance to contractual obligations Dealer communication, development, support and advice
•   Asset life-cycle management Reporting Customer care
•   HSEQ

Specific Outcomes

•   Market Intelligence, Network Manager Business Plan, Call Plan, Business Information in place
•   Site performance measured against agreed targets High potential new site opportunities referred to property
developer
•   Site meetings attended during construction, Suitable dealer selected Site received from Property and ready for
streaming, Prospective dealer trained
•   Dealers adhere to credit policies and limits, Sites comply with HSEQ standards
•   Compliance with legal agreements, Sites comply with Convenience practices Sites adhere to fuel stock control
procedures
•   Dealers operate and utilise the Branch System in accordance to the Branch SOP's Effective financial management and controls on site level
•   Promotions (National, Regional, Site-specific) successfully implemented on site level

Qualification Required & Experience

•   Higher National Diploma in Marketing
•   Minimum of 3 years relevant experience is essential.
•   Petroleum experience will be advantageous.

Knowledge. Skills and Attributes

•   Service station specific financial/ admin/planning/forecasting Basic property criteria for volume projections, CTU training policies Dealer installation process, Standard site hand-over process Retail business processes (order
quantities/sla's/turnaround times) Credit policies, Account reconciliation, HSEQ policies, Content of legal agreements
•   Convenience practices, Stock control policies & procedures, Retail appearance standards, Branch system, Extranet applications Other Engen specific systems, Service station financial practices Asset management, maintenance & insurance policies , Business evaluation, Decision-making
•   Dynamic service philosophy, Computer literacy, Analytical & problem-solving Conflict management, Negotiation and presentation skills, Mentor, Basic business principles,
•   Ability to establish and maintain networks (contacts), Selling, Goal setting, Strategic thinking
•   Business planning, Basic financial skills, Contract/vendor management Leadership, Interpersonal skills, Customer service orientation, Decisive, Lateral thinker
•   Customer relationship management, Entrepreneurial spirit, Positive attitude, Self-motivator Ability to work with people at different levels, Ability to prioritise, Proactive, Assertive

Location: Accra

How To Apply For The Job

Please note:

1. All applications must be submitted to the contact person/numbers provided and in the manner requested
2. If not submitted by the closing date, your application will automatically not be considered
3. Engen does not guarantee that you will be called for an interview or appointed by virtue of your application
4. Engen reserves the right not to make an appointment

Please apply in writing and forward your CV, together with a motivation to:

vacancies@engen.com.gh

Closing Date: 20 March, 2014