A reputable Savings & Loans company is seeking to recruit a suitable qualified Ghanaian for the following position:- Customer Care / Marketing Officer

The Role

The job holder will provide a positive contact between the public and bank sales and service personnel and initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

Key Responsibilities

•   Acts as the first point of contact of all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression by answering inquires and resolving complaints
•   Maintaining and developing relationships with existing customers in person and via telephone calls and emails
•   Gaining a clear understanding of customers businesses and requirements
•   Solicit cross-selling and up-selling opportunities within the customer care experience
•   Tracking and reporting of relevant customer care performance metrics
•   Follow up to ensure that appropriate actions were taken on customers requests
•   Refer unresolved customer grievances or special requests to designed departments for further investigation.

Qualification Required & Experience

•   A relevant Bachelor's degree in Marketing or related discipline required
•   2 years progressive customer service or direct marketing experience
•   Pleasant disposition which gives a positive image of the company to customers and prospects is a must
•   Good communications skills and interpersonal skills
•   Good organization and planning skills
•   Ability to listen, active problem solving skills and able to handle pressure

Location: Accra

How To Apply For The Job

Interested persons may e-mail their application letter and current curriculum vitae (CV) to:-

recruiterinstitute@gmail.com

Closing Date: 26 September, 2014