JOB PURPOSE

•   Contributing to Tigo’s strategic goals
•   Continually improving the present (and future) performance of Tigo  Ghana
•   Creating team spirit based on the Tigo Values
•   Ensuring that customers receive adequate level of service or help with their questions, complaints and concerns within the frame- work of Millicom (Ghana) Limited’s objectives and practices
•   Projecting a professional image at all times when in contact with customers and provide useful information from the market place to the company to enable it maintain a competitive edge

THE WAY WE WORK

You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.

Key Responsibilities

•   Substitute in other Operations Functions when necessary
•   Comply with all control Procedures within the company
•   Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution
•   Deals directly with customers by face to face
•   Up sale  and cross sale of products and services
•   Perform Sales, payment and handles money on daily basis
•   Obtain and evaluate all relevant information to handle product and service inquiries
•   Perform customer verifications
•   Direct requests and unresolved issues to the designated resource
•   Record details of inquiries, comments and complaints on required applications
•   Reports directly to the supervisor
•   Prepare and submit customer activity reports to the supervisor
•   Follow up on customer interactions and provide feedback on the efficiency of the customer service process
•   Attracts potential customers by answering product and service questions; suggesting information about other products and services
•   Contributes to team effort by accomplishing related results as needed
•   Solve the problem; expediting correction or adjustment; following  up to ensure resolution.
•   Efficiently educate new customers on services provided by the company
•   Perform other task within the Company which may be allocated from time to time and are commensurate with the position

Qualification Required & Experience

•   HND, business/service oriented
•   Bachelor degree, business/service oriented
•   No experience needed in customer service or marketing

MINIMUM EXPERIENCE & ESSENTIAL KNOWLEDGE

Knowledge in;

•   Marketing, Business
•   Leadership
•   English

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 10 October, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You'll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.