SMT Ghana is the exclusive distributor of Volvo Construction Equipment, Volvo Trucks and Volvo Penta in Ghana and in seventeen countries in Central and West Africa.

•   Job Title: Workshop Manager
•   Department/Group: Service
•   Location:  Accra, Ghana
•   Level/Salary Range: Based on experience
•   Travel Required:  15% domestic

Profile
The Workshop Manager will report to the Technical Director. He/She will be responsible for following main activities:

•   Providing assistance and advice in ensuring compliance with the guidelines and processes of Volvo;
•   Optimize human and material resources available;
•   Plan on a daily basis depending on the work tools and human means available;
•   Ensuring quality of work and ensure the productivity of the team;
•   Communicate daily management planning workshop with loading times available by mechanics;
•   Communicate a weekly activity reports ("Weekly Report") to the direct management and SMT Europe (technical support);
•   Make a point of daily progress with technicians & mechanics to adjust the workload workshop to the work in progress and absences. Learn advisor and coach his team to maximize the performance of each;
•   Responsible for the effective management of claims and guarantees ensures that any file sent to SMT Europe and completed with accurate information;
•   Answer questions from dealers / authorized agents & branches on Rules and DGS (no authority to approve applications for this manufacturer's warranty is provided by SMT Europe);
•   Explain the denial of coverage to customers, manage litigation cases (request for reconsideration or explanation) with the support of SMT Europe;
•   Distribute the work on a daily basis depending on the skills required, emergencies and constraints;
•   Ensure completion of the work while following the availability of parts and their availability;
•   Follow the progress of the operation and check the quality of services and compliance to the sales order and processes provided by Volvo;
•   Assess the cause, cost and delay further work identified by the mechanic / Technicians and communicate to clients;
•   Communicate with management to file comments and test results for billing;
•   Analyze performance indicators and provide a monthly basis to Technical Support in Brussels;
•   Compliance with norms, standards and values of the Volvo Group and promoting the image of SMT with customers and prospects.

Qualification Required & Experience

•   Minimum HND Mechanical Engineering with a minimum of 5 years’ work experience in a technical, operational and supervisory delivery role.
•   Formal training in Trucks and Construction Equipment operating

KNOWLEDGE, SKILLS AND ABILITIES

•   Computer literacy;
•   Effective communication skills;
•   Good Team Player.

Location: Accra

How To Apply For The Job

Interested and qualified persons are to send their detailed CV’s and Cover letters to:

hr@smt-ghana.com

Closing Date: 07 November, 2014