Job Description

•   Build, develop and motivate a high performing team committed to achieving success through each other.
•   Ensure that your team members are developed to achieve their maximum potential whilst coaching them to build their awareness of their strengths/development needs.
•   Support the Head of Branch Network  in the management of the retail plan
•   Assist in recruiting to fill manpower gaps.
•   Manage daily attendance levels within the retail outlet ensuring that bank’s procedures are followed.
•   Manage poor performance and escalate disciplinary/grievance issues professionally and promptly in line with agreed procedures.
•   In conjunction with the Head of Branch Network, agree challenging performance objectives and measures for team members providing regular feedback on honest assessment and achievement.
•   Creating an empowering environment for the team members and encouraging individual ownership, initiative and challenge of the status quo.
•   Ensure that team members receive coaching and feedback in order to develop to achieve their maximum potential
•   Working with team to achieve sales and service targets through in branch and business development activities like sales promotions, out-marketing calls, presentations and in-branch sales contracts, and provide feedback thereon.
•   Brief staff on promotional and product launches, provide regular feedback on sales performance.
•   Responsible for the handling and resolving of all branch complaints and escalating to the appropriate unit in line with agreed procedures.
•   Effective credit administration to achieve annual targets on new client acquisition, portfolio management and portfolio quality.
•   Implement and monitor the operational risk management guidelines for the branch, working with the Head of operations to identify and resolve weaknesses and issues.
•   Achieve operational excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
•   Ensure compliance with operational risk requirements e.g. Health and Safety standards, security of premises etc. in respective area.
•   Ensuring the compliance with relevant legislation e.g. KYC, banking code service standards, fraud prevention and money laundering procedures.
•   Understand and manage risks and risk events (incidents) which are faced in the role thereby contributing to the adherence to the Bank’s Risk and Control Framework.

Qualification Required & Experience

A minimum of First Degree from a recognized university (preferably Banking and Finance or Marketing) and /or professional qualification in Banking.

•   Should have Five (5) years working experience in a similar position with a bank.
•   Experience in Loan and credit administration.
•   Sales and service oriented
•   High degree of discipline and accountability.
•   Ability to work under pressure.

Location: Western Region

How To Apply For The Job

Candidates who meet the above requirements are to email their application letters and CVs to:

recruitamerb@gmail.com

Closing Date: 03 December, 2012