Job Summary

The IT Support & Asset Management Officer will provide daily on-site/off-site technical support for staff Hardware and Software administration, IT systems, ensure back-up of data and proper usage maintenance of all IT equipment and update all software and systems in use. S/he will also manage all Assets purchased under Systems for Health.

Major Duties and Responsibilities:

IT Management

•   Oversee the implementation of URC and S4H IT policy and operating procedures.
•   Provide preventive maintenance on workstations, servers, printers and LAN components when needed.
•   Provide diagnostics and problem resolution for laptops, desktop computers, printers and server systems.
•   User support training on file server access and use.
•   Install operating system upgrades, enhancements, fixes and patches as provided.
•   Install supported software packages supplied and required by URC.
•   Monitor existing equipment’s ability to meet the URC’s demand and recommend new system hardware as needed.
•   Create user accounts, shared network drives (data areas) and network printing as requested by the staff
•   Advise on the server disk space, utilization rate and caching ability and make recommendations
•   Serve as a consultant for the purchasing of software or hardware upgrades.
•   Ensure that system backups are functioning correctly.
•   Offer maintenance/repair of computers/laptops/printers etc.

Asset Management

•   Oversee the implementation of the URC Ghana Asset management operating procedures
•   Maintain and regularly update an Asset/ Inventory list of all assets procured under the project.
•   Conduct an inventory/ asset verification of all Systems for Health assets in Ghana and in all the facilities on a quarterly basis and update inventory list accordingly.
•   Ensure specific facility inventories are maintained, updated and regularly checked.
•   Liaise closely with the procurement officer, administrative assistant (stores) and finance to collect information on new assets and update the Assets/ Inventory list accordingly.
•   Implement Systems for Health project marking and branding plan as relates to assets and or inventory. In addition ensure that each asset is engraved and identified with unique numbers.
•   Follow-up on damaged and lost assets and report on status, including updating the asset list. Ensure that proper documentation relating to loss and/ or damage are completed and kept on file as per procedure.
•   Ensure that all asset custodians complete the Asset and Attractive Items Handover Form and that assets change hands only after this appropriate form has been completed.
•   Liaise with the HR & Admin Officer and ensure that staff separating from the project returns assets under their custody before they leave.
•   Perform any other related duties assigned by the supervisor and /or Chief of Party

Qualification Required & Experience

•   Bachelor’s Degree in computer Science, or Information Technology is required.

•   Prior Work Experience:  Five years of progressively responsible experience in providing IT technical assistance in complex and multifunctional setting is required.  Two years of experience should be with a USG or other international organization in an english-language work situation.  Experience with USAID funded project is an added advantage.

•   Job Knowledge:  Thorough knowledge of IT equipment operations and management, hardware and software technology is required.  Excellent knowledge in organization objectives, relationships, and management practices; technical aspects of analysis, computer application programming, telecommunications, and management advisory services; acquisition policies and procedures relative to computer hardware and software; and an expert knowledge of systems analysis and design techniques.

Language Proficiency:  Strong verbal and written English communication skills is required.

Skills & Abilities:  The ability to discuss complex concepts with vendors on major Automatic Data Processing (ADO) equipment procurement and installation and be capable of facts-gathering, analysis, interpretation, systems documentation, and testing.

Good technical skills to trouble?shoot, diagnose, and resolve hardware and software problems and to maximize the capabilities of the Organization’s computer resources.

Good interpersonal skills to develop and maintain two?way communications, and promote computer and automation services and to resolve priority issues, system limitations, down?time, etc., with key officials.

A good understanding is required of key managers' priorities to ensure that the IT system of the organization is responsive to those needs. Ability to explain complex computer and IT concepts to staff.

Location: Accra

How To Apply For The Job

To apply, please email your CV and cover letter to:-

s4hrecruitment-operations@urc-chs.com

Closing Date: 07 January, 2015

Due to the large number of inquiries we receive, only candidates who have met the required experience and qualifications for this position will be contacted. No phone calls, please. However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise. Thank you very much for your interest.

URC is proud to be an Equal Employment Opportunity employer.We value and seek diversity in our workforce.