Applications are invited from suitably qualified Ghanaian Nationals for the post of Information Communication Technology (ICT) Assistant (General Service Category).

VN No.: VN-12-09
Post Level: GS-6
Type of Contract: Fixed Term
Duration: 2 years with possibility of renewal

Purpose of the Post:
Under the supervision of the Operations Manager provide technical, operational and strategic support and end user services in the implementation and support of information management (systems, procedures and activities) and the Network/Telecommunications infrastructure of UNICEF Tamale Office.

Main Duties and Responsibilities:

•  Maintain and troubleshoot hardware problems in computer desktop, laptop and server systems, printer, UPS, Scanner, floppy and CDROM/DVD drives and other computer related equipment. Liaise with external companies for repair and maintenance of equipment that cannot be maintained in-house
•  Work as first line Help Desk staff in providing IT support and attend to end-users requests and problems. Configure and install UNICEF standard software on new computers and laptops on arrival and co-ordinate with GCO ICT officer and global help desk NYHQ in the resolution of problems
•  Administer the office multi-user network, other data and telecommunication facilities. This involves administering user access to the network, setting up e-mail (lotus notes) clients, providing access to LAN resources (printers and servers), and performing health checks of various computer and telecommunication systems. Setting up remote access to email, Internet and Citrix/CISCO VPN applications for mobile users
•  Provide technical support to Finance/Administration unit in analysing and processing telephone and other telecommunication bills. Liaise with Telecom Service Providers in resolving problems. Install and configure satellite telephone & communication equipment for voice and data during emergency as part of the office's business continuity plan
•  Train all UNICEF staff (both old and new) and visitors in the use of VHF communication radios and other, telecom equipment in vehicles. Co-ordinate with other UN agencies to ensure efficient use of telecommunication equipment and radio resources
•  Provide security by ensuring the availability, integrity and confidentiality of UNICEF Information & Communication equipment and assets. Carry out preventive maintenance to protect computer systems from internal and external threats
•  Prepare training material and provide training to end users on basic computer operations and technology whenever introduced. Provide IT support during training, workshop and other staff events
•  Ensure the continuity of business in the Tamale office by monitoring and maintaining the availability of primary and alternate power supply, performing daily backup and carrying out periodic recovery tests

Remuneration: Competitive and attractive

Qualification Required & Experience

•  Senior High School Education supplemented with professional courses (CISCO/CCNA, A+, N+, Security+, MSCE/MSCA etc) with five (5) years of progressively responsible experience in computer/information management work, including data processing applications, database management, multi user network and telecommunications, hardware/software installation, user assistance, end-user documentation and local office computer programming, in support of office computerization/automation
•  Working knowledge of the following applications and systems: email (Lotus Domino/Notes client 8.5, Exchange/Outlook 2007), SQL Server 2008, Windows 2003/2008, Virtualisation & Hyper implementation, Alcatel PaBx Systems, VHF/HF Communication Systems
•  Knowledge of local working language of the duty station an asset
•  Advanced knowledge of computer system management and applications
•  Ability to conduct training
•  Good judgment, initiative, ability to work in a multi-cultural environment
•  Working knowledge of French is an asset

I. Competency Profile:
Core Values (Required):

•  Commitment
•  Diversity and Inclusion Integrity

II. Core Competencies (Required):

•  Communication [II]
•  Working with People [II]
•  Drive for Results [II]

III. Functional Competencies (Required):

•  Analyzing [I]
•  Apply Technical Expertise [II]
•  Planning and Organizing [II]
•  Following Instructions and Procedures [II}
•  Adapting and Responding to Change [II}

How To Apply For The Job

If you have experience working in a similar capacity and want to make an active and lasting contribution to build a better world for children and match the profile outlines, send a brief application letter supported by detailed curriculum vitae, UN Personal History form (which can be downloaded from http://www.unicef.org/about/employ) and photocopies of other supporting documents to:

The Human Resource Officer
UNICEF
P. O. Box 5051
Accra-North

Closing Date:  13 August, 2012

Location: 4-8 Rangoon Close, Cantonments, (Behind UNDP, near Headquarters on the Ring Road)

Applications submitted without the P11 form will not be considered.

QUALIFIED FEMALE CANDIDATES ARE ESPECIALLY ENCOURAGED TO APPLY

NOTE: UNICEF IS A SMOKE FREE ENVIRONMENT !!!!!!!!!!!!!!!!!