A newly established, reputable, four star hotel in one of the southern regional capitals of Ghana requires the urgent services of the following:- Front Office Manager

Job Position: Front Office Manager Code: (H/P007)

Duties/Responsibilities

Major duties of the Front Office Manager shall include but not limited to the following:

•   Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
•   Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbance, special requests and any other issues that may arise
•   Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
•   Check accomoodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accomodations if appropriate
•   Undertake full responsibility for scheduling and payroll of the department
•   Coordinate daily activities with hotel management team on a daily basis

Qualification Required & Experience

•   A university degree in any field preferable
•   A minimum of 3 years of related experience or training in the hotel and hospitality sector
•   Bilingual preferably English and French. (Strongly recommended)
•   Ability to effectively deal with require high levels of patience, tact and diplomacy
•   Excellent Microsoft Office skills
•   Must be able to listen to, read and/or write instructions. memos, short correspondences and messages.

Applicants must be willing to relocate and settle in the specified area when selected for the job position.

Location: Ghana

How To Apply For The Job

All applications should be submitted to:-

jobhotel2015@gmail.com

Closing Date: 30 September, 2015