Role Purpose

Responsible for Solutions on Devices and Back Office support.

Key Responsibilities

•   Manages stock of devices and supports to set up customers’ handsets after activation;
•   Resolving complaints related to Devices issued to customers;
•   Coordinate with stakeholders such as CBS team, Service delivery(Factory dept), Supply Chain and Warehouse, etc
•   Liaise with Vendors on After-Sales, Warranty and defective issues as per terms of contract;
•   Obtain and evaluate all relevant information to handle product and service queries;
•   Record detail of inquiries, comments and complaints on required application.
•   Developing and maintaining a strong service relationship with clients within the individual portfolios.
•   Weekly reporting on all the above

Qualification Required & Experience

•   A University degree in any field;
•   Good experience in Customer Service;
•   Excellent Communication skills;
•   Ability to work under pressure and time constraints;
•   Knowledge in Microsoft Office tools i.e. Excel, Word, PowerPoint etc
•   Knowledge in Linux, System Engineering, etc
•   IT related skills
•   Mut be a Team Player

Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 30 October, 2015

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You'll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.