A leading financial institution with significant operations in Ghana is currently undergoing transformation to position itself to deliver superior banking services to its customers and requires the expertise of a top-notch professional who is agile change management interventions and initiatives to catalyse the transformation agenda in the bank.

Unit: Transformation Office
Report To: Chief Transformation Officer

Job Purpose

•  The Head of Change Management will support the Chief Transformation officer by managing change initiatives in three critical areas. i.e. culture, systems and processes within the bank, and will support divisions/departments in delivering strategic initiative through integation and project management.
•  He/She will manage all aspects of change management in the bank which includes implementation and execution of strategic change initiatives and programmes, developing appropriate solutions and communication plans to mitigate risk associated with change processes, conducting feedback analysis from stakeholders and developing corrective change management action plans in resolving problems.

Responsibilities & Duties

•  Establish and enforce change management government principles and processes within the bank
•  Lead, prepare and manage business change initiatives/programmes and track progress of benefits on key bank initiatives, including milestones met and impact generated.
•  Manage assigned change management activities, such as business planning, change advisory and the production of change management information.
•  Provide guidance and coaching to staff leading change initiative by ensuring effective co-ordination, implementation and transfer of best practices and interventions bank-wide.
•  Develop and implement appropriate business intelligence reporting on emerging trends and make recommendations to the chief transformation officer.
•  Collaborate with line managers/heads to establish measures and success criteria to achieve agreed change management goals.

Education & Knowledge Required

•  A minimum of first degree or post-graduate diploma/professional degree or master's degree in finance/banking/business administration/management.
•  Minimum of 7 years work experience particularly in delivering business change/transformation function in banking/financial institution.
•  In addition, possession of six sigma yellow belt or similar qualification in  quality process in an advantage

Technical, Managerial And Personality Competencies

•  Knowledge of change management systems and controls, business operation and people management.
•  Sound knowledge of business process re-engineering, six sigma and organisation development
•  Ability to identify and analyse business risks
•  Able to manage, coach and develop other in multi-cultural environment
•  Outstanding team player, capable of building effective relationships across functional units with engaging personality.
•  Must have the ability to develop appropriate solution to complex problems to mitigate risk associated with change processes.
•  In-depth knowledge of risk management in relation to change initiatives and implementation
•  sound knowledge of the regulaory requirements, policies and guidelines in bank system infrastructre
•  Expertise in microsoft office tools (MS Word, Excel, PowerPoint, Project, Outlook)

Internal & External Relations

•  Liaise with other institutions/organisations
•  Liaise with management team, functional head/managers and staff in the bank

How To Apply For The Job

Persons who meet all of the above requirement/specifications must send a cover letter and resume/CV to:

P.O.Box GP134, Accra

Closing Date: 10 September, 2012

Please inscribe behind the envelope:- Change Management