The Golden Beach Hotels (GH Ltd), Parent company of three reputable Ghanaian owned Hotels located in Greater Accra, Central and Western Regions is seeking to recruit the following positions:

Job Title: Assistant Front Office Manager

Key Responsibilities

• Manages and motivates the Front Office team in order to provide a high standard of service for customers
• Develops high quality relationships with guests throughout their stay and handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution
• Oversees and supervises guest arrivals and departures with front office executives and duty managers
• Provides high level of customer service and maintains a high profile in the day-to-day front office operations
• Ensures that pricing policy and internal audit procedures are duly applied
• Supervises the management of debtors, group and individual guest invoicing and cash operations
• Reviews arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
• Assists in the preparation of room revenue and occupancy forecast and takes action on rate strategies
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Makes sure the hotel's pricing policy and sales mixes are duly applied in order to optimise REVPAR
• Have a good knowledge of all systems and standard operating procedures of front office

Qualification Required & Experience

• Degree or Diploma in Hospitality Management or other related field
• Minimum of 2 years to 3 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel

Location: Accra, Central and Western Region

How To Apply For The Job

Interested applicants should kindly submit their Cv and signed applications to:

info@gbhghana.net

Hard copy should be dropped at Golden Beach Hotels (Gh) Limited Head Office.

Abena Pokuaa Amoah Boaitey
CEO/MD
Golden Beach Hotels (Gh) Limited
P.O.Box OS 3000
Osu - Accra

Closing Date: 14 May, 2018