Description

•   We are looking for a competent Call center supervisor to organize and direct the staff of our call center.
•   You will be responsible for assessing their work and give them feedback to maximize performance.
•   The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.

Responsibilities

•   Assist in the formulation of targets for individuals and teams
•   Hire and onboard new employees
•   Answer questions from staff and provide guidance and feedback
•   Anticipate escalation and take over calls when needed
•   Devise ways to optimize procedures and keep staff motivated
•   Measure performance with key metrics such as call abandonment, calls waiting etc.
•   Ensure adherence to policies for attendance, established procedures etc.

Qualification Required & Experience

Educational Requirements

•   A minimum of Diploma.

Experience Requirements

•   Proven experience as call center supervisor or similar supervisory position
•   Experience in customer service is essential

Additional Requirements

•   Proficient in English; Good knowledge of additional languages will be a definite plus
•   Working knowledge of MS Office

Location: Accra & Tema

How To Apply For The Job

To submit your application, click on the link below and complete all relevant fields on the online application form.

Click Here To Apply Online

Closing Date: 05 July, 2019