Job Description

•   Identify and assess customers’ needs to achieve satisfaction
•   Build sustainable relationships of trust through open and interactive communication
•   Provide accurate, valid and complete information by using the right methods/tools
•   Meet personal/team sales targets and call handling quotas
•   Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
•   Keep records of customer interactions, process customer accounts and file documents
•   Follow communication procedures, guidelines and policies
•   Go the extra mile to engage customers
•   Resolve customer complaints via phone, email, mail or social media

Qualification Required & Experience

•   Degree or HND is preferred
•   Proven customer support experience
•   Track record of over-achieving quota
•   Strong phone contact handling skills and active listening
•   Familiar with CRM systems and practices
•   Customer orientation and ability to adapt/respond to different types of characters
•   Excellent communication and presentation skills
•   Ability to multi-task, prioritize and manage time effectively

Salary: 1300 - 1500

Location: Achimota, Accra

How To Apply For The Job

C.V.s should be sent via:

workgroupe440@gmail.com indicating the position as the subject of the e- mail

Closing Date: 02 August, 2019