About us:

Youth Empowerment Synergy (YES-Ghana) is an ECOSOC-accredited NGO at the forefront of youth
development policy, practice and research in Ghana. For more than 15 years, we have provided tailored
skills training for youth, leading to improvements in their leadership, financial literacy, entrepreneurship and life planning skills. Through our service delivery, we have provided education, skills training, and technical support to thousands of youth and helped them transition to self and wage employment. Our research has contributed to filling the gap in youth data and the evidence base for public policy. And, we continue to use our national appeal and grassroots constituency, through our Voices of Youth Coalition, to advocate and campaign for youth-inclusive policies at all levels. We are entering an exciting phase of growth at YES-Ghana and are looking for new people to help take us forward.

Purpose of the role:

• As a Youth Hub Assistant, you will join a strong team of motivators who view innovation and skills
building as a way to unlock the ideas of young people through youth-centred design, and creating the right conditions for innovation to flourish.
• You will provide administrative and operational support across a wide range of Hub activities including events, training, and front desk management.
• You will deploy your excellent human relations and communication skills to welcome and manage Hub guests positively, and execute all tasks to the highest quality standards.
• If you are passionate about youth innovation, believe in the potential of social innovation, and enjoy working in a fast-paced and creative organisation, then we would love to hear from you.

Responsibilities:

• Serve as the first point of contact at the Hub; maintain a web-based attendance register; welcome
and register guests, as well as facilitate ‘lightning’ orientation sessions for young people accessing
Hub services, ensuring that they are aware of all policies and procedures they need to adhere to
• Coordinate front-desk activities, including distributing correspondence and redirecting phone
calls; anticipate and handle any guest requests and satisfy their needs within acceptable guideline
• Lead logistics arrangements for all meetings and training sessions, including setting up meeting
rooms and equipment, as well as getting training materials and documentation ready in advance
• Oversee the management of Hub stationery and supplies; maintain an updated in-out inventory of
all stationary and supplies; ensure that stationery and supplies are ordered in a timely manner in
liaison with the wider Hub team
• Oversee the management of Hub library, maintain an extensive record of all books and materials,
as well as a system for tracking movement of books by guests
• Ensure that Hub services and programmes run smoothly; together with the wider Hub team,
monitor guest activities and ensure strict adherence to policies and procedures especially in regards
to usage of Hub library, computers and internet services; troubleshoot and resolve basic guest
issues and escalate complex issues to the appropriate team member
• Assist in the delivery of a range of entrepreneurship, innovation and skills building services at the
Hub to ensure a positive experience for all young people and partner organisations that access the
services
• Assist with managing the Hub scheduling system for training sessions, facility bookings, and other
services, ensuring the timetable runs smoothly
• Participate in planning across the year to raise awareness of the Hub and its services, including
delivering a range of events and promotions that link with key national and international
mobilisations (such as youth day, global entrepreneurship week, etc)
• Undertake the necessary checks to ensure safeguarding compliance of young people who are
accessing Hub services; respond swiftly to issues and have a proactive problem-solving approach
and feedback loop so that young people accessing Hub services can see what resolution or changes
have been put in place
• Assist with the collection and compilation of M&E data, and the preparation of regular progress
reports on Hub activities, including progress towards weekly and monthly targets and delivery on
specific indicators
• Other duties may be required from time to time, including responsibilities which require work on
weekends and holidays for which time off in lieu (TOIL) may be taken

Qualification Required & Experience

Person specification:

• Office Experience – scheduling, telephone skills, typing, documentation skills, meeting planning,
verbal communication, written communication, administrative writing skills
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. multifunction printer, copier, scanner)
• Professional attitude, pleasant personality and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise; dependability; attention to detail
• Multitasking, stress and time-management skills; the ability to prioritise tasks and pay attention to
detail; ability to be flexible and be willing to assume a range of unanticipated assignments
• Customer service experience
• Experience in working with young people in a youth club or community centre setting
• Experience in coordinating service delivery and promoting services
• The ability to engage young people and seek feedback
• Fluency in English required, alongside Twi, Ga and/or Ewe

Salary & benefits:

• Competitive salary structure
• Accra Cost of Living allowance
• 13th month salary
• SSNIT contributions
• Medical and dental cover
• Group Personal Accident cover
• Time off in lieu (TOIL)
• vAnnual leave
• Sick leave
• Parental leave (maternal and paternal)
• 2 weeks Christmas and New Year break
• Professional development initiatives

Location: Accra

How To Apply For The Job

Please submit a one-page motivation letter and an updated CV to:

jobs@yesghana.org Please use Youth Hub Assistant as the subject line of your email.

Be sure to highlight in the motivation letter how specifically you meet the qualifications, skills and experience requirements for this role. Due to capacity constraints, only shortlisted applicants will be contacted.

Closing Date: 09 February, 2020