Job Description:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customer’s issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Qualification Required & Experience

• BSc/BBA in Business Administration or related field.

Location: Accra

How To Apply For The Job

Interested candidate should send their CVs to:

libertyc29@gmail.com

Closing Date: 25 June, 2020