Job Summary

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.

Qualification Required & Experience

• HND/DEGREE

SKILLS

• Persuasive Speaking Skills,
• Empathy,Adaptability,
• Ability to Use Positive Language,
• Clear Communication Skills,
• Self-Control,
• Taking Responsibility,
• Patience

Location: Accra

How To Apply For The Job

Interested candidate should send their CVs to:

liberty2025@outlook.com

Closing Date: 04 December, 2020