Job Duties and Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Respond and manage multiple inbound calls from customers
• Listen and interact with clients to identify and provide solutions effective for meeting their needs
• Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction
• Provide clients with information on company products and services in order to address their inquiries
• Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures
• Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback
• Utilize computer systems in maintaining record of customer calls and account information
• Collect important customer information such as phone number and address when processing payment
• Address client inquiries regarding warranty agreements and conditions of sale
• Escalate complex customer issues to customer service supervisors or managers for effective resolution
• Maintain an up-to-date knowledge of company products and services so as to effectively respond to client inquiries
• Evaluate client needs to determine the strategy most effective in meeting their requirements
• Respond to billing complaints by facilitating product exchange, refund or bill adjustment
• Obtain relevant information in order to verify the authenticity of a complaint
• Follow up on customers to ensure they are satisfied with received product/services.

Qualification Required & Experience

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree

Location: Dansoman,Accra

How To Apply For The Job

C.V.s should be sent via:

bluemasters88@gmail.com indicating the position as the subject of the e-mail

Closing Date: 28 February, 2021