Job Title: Front Office Executive
Reports to: Hotel Manager

Summary of Position:

• The agent is responsible for checking-in and checking out hotel guests in a friendly and caring manner.
• He or she must always display a professional and positive image by providing prompt service to ensure customer satisfaction

Main Job Duties and Responsibilities

• Welcome and greet guests
• Answer incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms andhouse accounts
• Receive and transmit messages for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area

Qualification Required & Experience

• Must have a minimum of a diploma in Hospitality Management or related field
• 2 years’ experience working in similar position.

Required Knowledge, Skills, and Abilities:

• Operational knowledge of front desk operations
• Good communication skills
• Excellent oral and written English
• Additional language – beneficial
• People oriented
• Proficiency in Microsoft Word

Location: Accra

How To Apply For The Job

All resumes should be sent to this email address:

recruitment.accra2828@gmail.com with the position being applied for as the reference

Closing Date: 16 February, 2022