Job Summary

• Managing incoming calls.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.
• Identifying customers' needs.
• Following procedures and policies.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file document
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification Required & Experience

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND

Location: Tema

How To Apply For The Job

All C.V.s should be sent via:

greenwichgoldindustries@gmail.com indicating the position as the subject of the e- mail.

Closing Date: 25 October, 2023