Job Summary

• The successful candidate will join our team as a Regional Support Executive, MFS in the Mobile Financial Services (MFS) Department.
• (S)He will report to the Regional Support Manager, MFS and will be responsible for providing real-time support to the MFS regional teams to ensure their support for agents, merchants, and third-party companies.
• The Regional Support Executive, MFS will also facilitate all onboarding requests as well as compliant resolutions from the regional teams.

Key Responsibilities

• Charged with achieving 100% SLA when it comes to complaint resolution from the regional MFS teams.
• Be the direct single point of contact for the MFS regional teams within the regions and provide real-time resolution of trade issues the regional MFS teams will have.
• Charged with the validation of KYC documentation and creation of agent and merchant accounts as per request from the regional MFS teams.
• Responsible for verifying all agents and merchant PIN reset requests and completing these requests within agreed SLAs with the regional teams.
• Responsible for performing UATs after product development and other periodic tests to ensure agreed business processes are adhered to.
• Proactively detect and escalate all suspicious activities to their line managers for redress.
• Directly involved in all training schedules for agents, partners and merchants as agreed with the direct line manager.
• Keep proper records of all KYC documentation of agents, merchants and partners as received from regional teams.
• Train agents, merchants, and aggregators on MFS to equip them on how to effectively deliver on their KPIs.

Qualification Required & Experience

• Minimum of a good first-degree
• 2 –3 years experience in Sales and Marketing and other related discipline

CORE COMPETENCIES

• High Personal standards and results-oriented.
• Must have excellent organizational and communication skills.
• Ability to work under pressure and flexible hours.
• Good analytical and problem-solving skills.
• Strong working knowledge of PC-based internet and software applications (Microsoft Office Access, Outlook, Word, Excel, PowerPoint and Visio

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Applications & Curriculum Vitae to:

Recruitment@at.com.gh

Kindly indicate the role you are applying for in the email subject.

Closing Date: 04 December, 2023

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