Job Description

To manage the operations team at the branch in ensuring adherence to controls and procedures, manage risk and prevent fraud, whilst maintaining a high level of quality service delivery and assisting in delivering Branch sales targets.

Key Accountabilities

•   Supervise Operations staff at the branch and manage their performance
•   Ensure staff are adequately trained in handling their respective roles
•   Ensure Operational policies, procedures, and regulatory requirements are strictly adhered to
•   Ensure that transactions or activities initiated by or to assigned branches are processed within approved laid down procedures
•   Review, authorize,  and reconcile branch transactions and Branch General Ledgers (GLs)
•   Ensure the integrity of all transactions and GLs within the branch
•   Build a strong KYC compliance environment in the branch.
•   Ensure daily independent Call Over of all qualifying Transactions
•   Branch cash management
•   Assist in the achievement of branch sales targets
•   Prepare periodic branch reports
•   Regularly review ATM cash reconciliation to discover irregularities and promptly resolve them
•   Manage operational risk at the branch
•   Any other official duties that you may be assigned by the Branch Operations Coordinator or Branch Manager

Qualification Required & Experience

•   At least 1st degree in relevant field
•   A minimum of 4 years experience in similar role, as well as general banking experience
•   Strong customer service orientation
•   Strong interpersonal and communication skills
•   Strong supervisory skills
•   Excellent presentation skills
•   Understanding of economic trends within the Ghanaian banking and external environment
•   Sound knowledge of bank’s products
•   Sound knowledge of banking practices and theories
•   Ability to understand and interpret financial statements and accounts
•   Strong time management and self organization skills

Location: Accra

How To Apply For The Job

Application is by email only to:

careers@myfidelitybank.net

Closing Date: 10 March, 2014