•   Reports To: Credit and Deposit Managers for the respective functions
•   Location: Branch

Job Purpose
Responsible for the administration and efficient daily operation of a branch office, including operations, lending, Savings, product sales, customer service, and security and safety in accordance with the company objectives.

Key Responsibilities

•   Market the Bank’s products to ensure growth in the Asset and Liability book.
•   Developing and implementing sales plans/activities to acquire profitable business relationships between the Bank and its customers.
•   Pro-actively managing costs by monitoring expenditure against productivity and budgets
•   Manage operational risk for the branch to prevent losses and other associated risks.
•   Carry out and oversee general administrative, operational and HR duties in the Branch
•   including managing staff on Know Your Customer /Anti-Money Laundering Policies.
•   Maintaining existing client relationships, attending to client’s needs and managing their expectations.
•   Ensure excellent customer service by continuously reviewing and maintaining efficient and customer focused processes.
•   Implementation of plans for customer retention and effective delivery of products and services to existing business customers.
•   Providing leadership and guidance to the Branch staff including their development and welfare.

Qualification Required & Experience

•   Bachelors’ degree in Business Management, commerce or Business Administration;
•   Proven branch management experience of at least 4 years in delivering retail banking and business relationship with a medium or large size bank;
•   At least 5 years’ experience in a financial institution, bank or development institution, 3 of which should be in managerial capacity;

Competencies required for this Role

•   Strong interpersonal, management and leadership skills;
•   Demonstrated ability to facilitate and maintain positive relationships with staff, local government, and other agencies;
•   Understanding of accounting and financial management issues affecting the banking sector;
•   Strong credit analysis, communications skills and team leading and working abilities;
•   Demonstrated ability to build cohesive teams to achieve goals through teamwork;
•   Awareness of and sensitivity to local culture and political settings as may affect the banking market;
•   Good oral and written communication skills;
•   Customer service orientation and commercial awareness;
•   Strategic perspective.

Location: Accra

How To Apply For The Job

Interested applicants should apply by e-mailing their CVs and other career details to:-

newjobs39@yahoo.co.uk

Closing Date: 26 May, 2014