VOTO is a Ghana-based tech startup and social enterprise. We make it easy for businesses, governments, and NGOs to share information and gather feedback through interactive SMS or voice calls in local languages – using mobile to instantly reach across distance, language, and literacy barriers.

Our mission is to increase participation and accountability in the services delivered to citizens, and to empower communities to collect and share information to drive positive social change. VOTO is the only service that integrates incoming and outgoing voice calls, two-way SMS, and analytics into one easy platform to facilitate every possible mobile-based interaction, across multiple countries. Great software isn’t enough: our field staff are continuously learning with our users what it takes to design and deliver effective mobile engagement campaigns.

Active since October 2012, VOTO Mobile is one of West Africa’s fastest growing social enterprises. In the last year, our platform has been used by over 90 organizations serving 65,000 end users in health, education, governance, investigative journalism, agriculture, and urban planning. You can try the platform for free at: www.votomobile.org.

Key customers include: UNICEF, Innovations for Poverty Action, McKinsey&Company, Journalists for Human Rights, Esoko, Text2Change, ACDEP, SEND Foundation, Cowater, the World Bank, etc.

We are hoping to actively expand service to private sector companies. The majority of the team is based in Kumasi, Ghana, with staff also in Toronto, Harare and San Francisco. Currently we have 16 employees (10 men, 6 women) from Ghana, Zimbabwe, Canada and the US.

Job Summary

•   The Call Centre Agent – Ebola Awareness will provide valuable health information to and field questions from those calling the hotline.
•   The objective of the agent is to ensure Ghanaians are informed on the facts, know how to protect themselves and ultimately avoid contracting Ebola.
•   This role is core to Ghana preparation, and if needed response, to keep the country healthy.
•   This job would entail standard call centre responsibilities with a focus solely on Ebola information, awareness and education.
•   Receive inbound calls from citizens with questions or concerns about Ebola
•   Proactively provide advice on healthy behaviours based on recommended practices and compel callers understand and will act upon the advice provided
•   Resolve caller issues by clarifying questions/concerns, researching, locating and providing the desired information
•   Maintain database by collecting and entering data during calls
•   Attend a 2-3 week training in preparation for the role

Compensation: Very competitive rates for call center agents

Start date: We are seeking agents immediately with initial training in mid-January

Qualification Required & Experience

•   Experience working as a call centre agent
•   Experience working in the health care field (ideal, but not necessary)
•   Experience providing customer service or interacting with the public
•   Able to speak at least 2 of English, Twi, Ewe, Ga, Hausa and Dagbani (ability to speak more languages is preferred)

Skills:

•   Excellent verbal communication skills
•   Excellent customer service capabilities and attitude of wanting to solve caller challenges
•   Possess professional and friendly attitude and be able to quickly develop rapport with callers
•   Attentive listener who can understand concerns
•   Able to use aid-to-respond computer program to find the information that will be shared
•   Able to do data entry
•   Logistics and Administrative Details

Location: Accra

How To Apply For The Job

To apply please use this link

Click Here To Apply Online

fill out a short questionnaire. We will then send you an email and invite you to submit a CV and very brief cover letter.

Closing Date: 31 January, 2015