Lancaster University Ghana is continuing to invest in its departments to build on its strengths: a reputation for quality, a growing student body and dedicated and committed staff. We are located at two campuses in East Legon i.e. Jungle Avenue and the A&C Square.

Lancaster University Ghana is dynamic, ambitious and growing.  It offers a friendly working environment and is committed to developing:

•   Excellent student academic and social experience
•   Students’ employability and enterprise skills
•   Staff to become world-class academics, with strong links with industry
•   Research activities in collaboration with other higher education institutions in Ghana and elsewhere.

Job Description

Lancaster University Ghana is looking for two (2) dynamic, hardworking individuals to fill the position of Call Centre Executives.

Duties and Responsibilities

•   Call Centre Management
•   Act as the first port-of-call (answering initial enquires) to admissions process,
•   Call and follow up on all leads,
•   Assign all leads,
•   Vet and review responses to admissions enquiries,
•   Assist with advising applicants on programme choices and other aspects of the admissions process,
•   Maintain and manage information on all enquiries using the Customer Relations Management (CRM) system,
•   Articulate and support the customer value proposition to ensure differentiation from competitive offerings,
•   Record all contacts, meetings, communications and presentations with clients in the CRM system,

Applications Management

•   Process applications,
•   Provide advice and support to applicants throughout the admissions process,
•   Respond to standard admissions mails,
•   Provide advice and information to departmental staff on overseas institutions and qualifications, non-standard applications and English language scores, as appropriate,
•   Make recommendations in line with ‘entry criteria’,
•   Communicate admission decisions to applicants,
•   Oversee the maintenance of records on the database of applications received, offers made and intake,
•   Send out correspondence to applicants regarding scholarships,
•   Ensure that prospective students receive appropriate pre-arrival information,

Conversion

Oversee the conversion of activity from enquiry to application; application to offer; offer to acceptance; and acceptance to registration in conjunction with programme teams,

Marketing/Recruitment Events

•   Organize Open Days and Recruitment Fairs,
•   Undertake school visits,

Provision of Management Information

•   Oversee the maintenance of relevant databases for prospective students including personal details and admissions status and decisions,
•   Use the relevant databases in order to produce detailed monthly admissions reports for use by the programmes,

Qualification Required & Experience

•   A good first degree,
•   Professional Certification in Sales and/or Marketing,
•   Significant knowledge and working experience in Sales and Marketing,
•   Good report writing, facilitation, presentation skills,
•   Good IT skills,
•   Very good communication and negotiation skills,
•   Good people-management skills,

Location: Accra

How to Apply For the Job

Qualified persons should please send their Curriculum Vitae (CV) and cover letter to:

HR@lancaster.edu.gh

or

P. O. Box CT. 9823,
Cantonments

Closing Date: 06 February, 2017

Only shortlisted applicants will be contacted.