Grameen Foundation (GF) helps the world’s poorest people reach their full potential, by connecting their determination and skills with the resources they need.  In Ghana, Grameen Foundation develops mobile phone based solutions to strengthen health care delivery and improve health behaviors, particularly for the rural poor, and is starting up a new program that will use mobile phones to help smallholder farmers improve their efficiency and productivity.

Job Summary:  

The Clients Feedback Associate position reports to the Program Lead and Monitoring and Evaluation Associate and will be responsible for conducting ongoing research-quality phone surveys to No Yawa clients and Users and documenting responses from such clients to inform the monitoring and evaluation process of user experience with the No Yawa messaging services and other creative solutions

Essential Job Functions

•   Conduct research-quality phone surveys to No Yawa users
•   Complete research interviewing training
•   Manage spreadsheets to track users reached
•   Manage user responses
•   Link users to relevant No Yawa services upon completion of the survey
•   Following up with a percentage of new recruits upon registration for a baseline study
•   Initiate at least two follow-up calls to such recruits during the 6 months messaging schedule
•   Conduct a final assessment on client’s completion to get a real-time understanding of the messaging impact and user experience
•   Lead ongoing feedback strategies and provide monthly reports to PM and M&E Assistant on monitoring user feedback

Qualification Required & Experience

•   Bachelors degree in communication studies or a related field
•   Minimum of 2  years relevant focus group discussion or interviewing experience
•   Experience working on mobile health projects required

Location: Accra

How To Apply For The Job

Interested applicants should submit the following documents in addition to a cover letter:

•   Detailed Curriculum Vitae stating current and latest posts (WITH DATES) as well as summary of job responsibilities.
•   Names, e-mail addresses and  telephone numbers of three (3) Referees (work-related).
•   Applications should reach the following address not later than January 19, 2015.

Alfred Yeboah: ayeboah@grameenfoundation.org

Closing Date: 06 February, 2015

•   INDICATE POSITION YOU ARE APPLYING FOR IN THE SUBJECT LINE.