The U.S. Embassy in Accra, Ghana is seeking an individual for the position of a COMPUTER MANAGEMENT ASSISTANT in the Information Systems Center of the Embassy.

POSITION NO: A00049

BASIC FUNCTION OF POSITION

The incumbent provides computer maintenance and support for over 300 + OpenNet workstations and 4 Dedicated Internet Networks which has 50 additional unclassified workstations. S/he serves as back up to computer programmer with developmental responsibilities for the U. S. Embassy’s products Resource Booking, Temporary Duty Assignment (TDY) Control Sheet, Diplomatic Post Office (DPO), Cellphone Tracker, SharePoint, Dip Note and Contacts databases and fully supports further integration of the following Department products: WebPass/Eservices, ILMS, WINACS, WinT&A and COAST. S/he is responsible for analyzing, developing and maintaining detailed application programs to handle specific job functions and work requirements as may be determined by the Information Management Officer (IMO) or Information Systems Officer (ISO).

The incumbent assists Systems Specialist in monitoring OpenNet for software and hardware problems. S/he provides computer maintenance and assists in maintaining and administering Department of State-developed computer applications such as NEPA and ACRS; maintains a plan of action for server performance, back-ups and prevention of lost data; installs new hardware, software and applications as required; keeps up with new developments in software and hardware; and helps with records both electronic filing and inventory of supplies, spare parts and works with IRM Washington offices for parts replacement. Interprets processes, work flow and data modules as determined by the IMO or ISO.

Qualification Required & Experience

NOTE: All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

•   A degree in Computer Science or Systems Administration is required or allied training in computer related field such as certification in Microsoft MCSE courses or four to six years experience in Information Technology or Systems Administration is required.
•   Four to six years of progressive systems administration experience is required.
•   English level IV Fluent required. High degree of proficiency in both the written and spoken language, including the ability to translate. On occasion, the Job Holder may act as an interpreter. Language proficiency will be tested.
•   Must have knowledge of computer hardware and software capabilities. Must understand Local Area Network (LAN) topologies and the Microsoft operating systems and applications in use at post. Must have in –depth understanding of Archive Server Pages (ASP), Dream Weaver, Java Script, Cold Fusion, Structured Query Language (SQL) server and other allied software development tools.
•   Must be able to work with computer systems. Must be able to assist users and operators to learn and maximize the use of various computer systems and solve technical computer programming design and coding issues. Computer skills will be tested.

SELECTION PROCESS

When equally qualified, US Citizen Eligible Family Members (AEFMs) and U.S. Veterans will be given preference. Therefore, it is essential that the candidate address the required qualifications above in the application.

ADDITIONAL SELECTION CRITERIA

1. Management will consider nepotism/conflict of interest, budget, and residency status in determining successful candidacy.
2. Current employees serving a probationary period are not eligible to apply.
3. Current Ordinarily Resident employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report are not eligible to apply.
4. Currently employed US Citizen EFMs who hold FMA appointment are ineligible to apply for advertised positions within the first 90 calendar days of their employment.
5. Currently employed NORs hired under a Personal Services Agreement (PSA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment, unless currently hired into a position with a When Actually Employed (WAE) work schedule.

Starting Salary: GH¢28,111 p.a.

Location: Accra

How To Apply For The Job

Interested candidates for this position must submit the following for consideration of the application:

1. Universal Application for Employment (UAE) as a locally Employed Staff or Family Member (DS-174): or
2. A combination of both: i.e. Section 1-24 of the UAE along with a listing of the applicant’s work experience attached as a separate sheet; or
3. A current resume or curriculum vitae that provides the same information found on the UAE (see section 3A below for more information): plus
4. Candidates who claim U.S. Veterans preference must provide a copy of their Form
DD-214 with their application. Candidates who claim conditional US Veteran preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.
5. Any other documentation (e.g., essays, certificates, awards) that addresses the qualification requirements of the position as listed above.
6. A telephone number, post office box and/or e-mail address where we can contact you to schedule an interview.
3A. If an applicant is submitting a resume or curriculum vitae, s/he must provide the following information equal to what is found on the UAE.

Failure to do so will result in an incomplete application.

A. Position Title
B. Position Grade
C. Vacancy Announcement Number (if known)
D. Dates Available for Work
E. First, Middle, & Last Names as well as any other names used
F. Date and Place of Birth
G. Current Address, Day, Evening, and Cell phone numbers
H. U.S. Citizenship Status (Yes or No) & status of permanent U.S. Resident (Yes or No; if yes, provide number)
I. U.S. Social Security Number and/or Identification Number
J. Eligibility to work in the country (Yes or No)
K. Special Accommodations the Mission needs to provide
L. If applying for position that includes driving a U.S. Government vehicle, Driver’s License Class / Type
M. Days available to work
N. List any relatives or members of your household that work for the U.S. Government (include their Name, Relationship, & Agency, Position, Location)
O. U.S. Eligible Family Member and Veterans Hiring Preference
P. Education
Q. License, Skills, Training, Membership, & Recognition
R. Language Skills
S. Work Experience
T. References

NOTE:

1. All applications must have the Position Number and Position Title identified.
2. All “Hard Copy”/printed applications must be submitted to the Mail Room at the
Chancery. Hard Copy Applications submitted through any other office will not be accepted. You may apply on-line using the email address.:-

AccraHRO@state.gov

This is the preferred means of applying for a position with the American Embassy.

3. ALL APPLICATIONS MUST BE FOR AN OPEN/ADVERTIZED POSITION. APPLICATIONS PREVIOUSLY CONSIDERED FOR A JOB WILL NOT BE HELD/CONSIDERED FOR FUTURE JOBS. IF YOU ARE INTERESTED, YOU MUST RE-APPLY.  

SUBMIT APPLICATION TO:

Human Resources Office
Through the Mailroom, Chancery
American Embassy, Accra
P.O. Box GP194, Accra

POINT OF CONTACT:

Telephone: 0302-741000
Fax: 0302-741389
E-mail: AccraHRO@state.gov

Closing Date: 31 July, 2014

NOTE: ALL U.S. AND NON-GHANAIAN CITIZENS, WHO ARE NOT FAMILY MEMBERS OF USG EMPLOYEES OFFICIALLY ASSIGNED TO POST AND UNDER CHIEF OF MISSION AUTHORITY, MUST ATTACH COPIES OF THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION. NO RELOCATION EXPENSES ARE PROVIDED TO THE JOB LOCATION: ACCRA, GHANA. IF TRANSPORTATION TO ACCRA IS REQUIRED, IT WILL BE THE EMPLOYEE’S RESPONSIBILITY.