The job holder will be the point of contact for customers in the Business Banking Unit, dealing with service requirement and to enhance the customer experience. The role will also include provision of the needed support to the other members of the Business Banking Team.

Key Accountabilities

•   Handle customer’s routine enquiries and complaints regarding the bank’s services and identify ways of minimizing complaints from customers
•   Monitor level of customer service and satisfaction and adopt strategies in collaboration with other team members to improve customer service delivery
•   Fully accountable for the relationship with the client across all hierarchical levels and coordinates all contacts between the bank and the client
•   Assist Relationship team to develop and maintain credible relationships with clients at appropriate levels through reliable, proactive service delivery and skilful application of specialist knowledge
•   Assisting with the creation of credit applications
•   Collating customer information on servicing performance for Relationship Managers (including volume of transactions and income)
•   Developing and maintaining own contacts with individuals within customer’s organization
•   Monitoring and pre-empting risks for both the customers and the Bank

Qualification Required & Experience

Competence, expertise & knowledge

•   Minimum of 2 years post National Service relevant experience in a client facing role
•   Ability to communicate at all levels with emphasis on strong listening skills
•   Demonstrated networking skills
•   Demonstrated knowledge of products and services used by the Business Banking customers
•   Basic knowledge of credit procedures

Other

•   Must be a degree holder or equivalent professional qualification

Location: Accra

How To Apply For The Job

All applications should be sent to:-

The Head Office
Barclays Bank Gh. Ltd
Accra High Street, Accra

Or Visit the website below

www.barclaysafricajobs.com

Closing Date: 16 January, 2014

Barclays Bank of ghana Ltd. is an Equal Opportunity Employer.