Job Summary

Offer customer support services to customers on phone which includes:

•   Provide help and advice to customers using company policies or services
•   Communicate courteously with customers by email
•   Investigate and solve customers' problems, which may be complex or long-standing
•   Keep accurate records of discussions or correspondence with customers using CRM with the aim of building relationship with clients and providing a link for the next interaction
•   Read and understand product descriptions and manuals as well as customer complaints
•   Promptly answer customer queries on phone and take customer complaints and satisfy them
•   Provide up to date, accurate and appropriate information to customers
•   Carrying out campaigns/surveys from time to time
•   Provide customer feedback to management for improvement
•   Undertake basic problem elimination and escalation to appropriate persons
•   Resolving internet and data issues to ensure customer satisfaction.
•   Offering billing and tariff advise online to customers.
•   Performing changes and update to customers’ accounts in accordance with their requestØ

Qualification Required & Experience

•   First Degree from any recognized institution in any related field
•   Strong experience in Telecommunication Customer Services
•   Experience in inbound and outbound Customer Service Approaches
•   Knowledge of market research methodologies
•   Commercial awareness
•   Excellent analytical skills
•   Numerical skills
•   Communication skills

Location: Accra

How To Apply For The Job

Please forward your application to:-

resume@teledataict.com

Closing Date: 23 November, 2014