Summary

•We are seeking a highly organized and people-oriented Administrative Supervisor to oversee daily administrative operations, supervise administrative staff, and ensure operational efficiency across departments. This role is responsible for managing personnel, implementing standardized procedures, coordinating cross-departmental communication, and maintaining accurate records. The ideal candidate is a strong leader with excellent problem-solving skills and the ability to act as a bridge between staff and upper management.

Key Responsibilities

•Oversee daily duties and assign tasks to administrative personnel.
•Conduct performance analyses and provide constructive feedback to team members.
•Manage personnel issues, including leave requests, attendance tracking, and disciplinary actions.
•Support recruitment efforts by participating in hiring, interviewing, and conducting new employee orientations.
•Address team conflicts promptly and offer guidance for improvement.
•Create, document, and implement standardized operating procedures (SOPs) and workflows to improve efficiency.
•Manage office supply inventory and ensure office equipment is properly maintained.
•Organize and maintain accurate physical and digital records and filing systems.
•Coordinate with other departments (HR, Warehouse, Production, Logistics) to complete projects within budget and timeline.
•Identify operational bottlenecks and recommend process improvements.
•Act as the primary liaison between administrative staff and upper management to ensure smooth communication.
•Prepare and distribute internal communications, memos, and reports.
•Support management with meeting coordination, scheduling, and documentation.
•Ensure company policies and procedures are understood and followed by all administrative staff.
•Handle confidential information with professionalism and discretion.
•Perform other administrative and supervisory tasks as assigned by the Department Manager.

Qualification Required & Experience

•Bachelor's degree in Business Administration, Public Administration, Human Resources, or a related field.
•Minimum 4+ years of experience in administration, office management, or supervisory role.
•Proven experience supervising staff and managing personnel issues.
•Strong understanding of office operations, record keeping, and workflow optimization.
•Excellent communication and interpersonal skills.
•Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
•Strong problem-solving and conflict resolution abilities.
•Ability to work independently and under pressure.

Core Competencies

•Leadership and team management
•Performance analysis and feedback delivery
•Process improvement and SOP development
•Inventory and resource management
•Cross-departmental coordination
•Confidentiality and professionalism
•Organizational and time management skills

What We Offer

•Competitive salary and benefits
•Accommodation
•Free lunch on working days
•Opportunity for career growth
•Exposure to both operational and strategic administrative management

Location: Accra

How To Apply For The Job

Interested internal or external candidates should send their CV and cover letter to:

keda-gh-hrrecruitment@twyfordtile.com

Subject Line: "Administrative Supervisor Application"

Closing Date: 20 May, 2026