Our Client is a renowned and reputable International Advertising and PR firm with offices in most of Africa.  Its Ghana office is located in Accra

Statement Of Responsibility

Build value for our stakeholders:

•   To lead and manage account teams on a daily basis, delivering an efficient and effective service to clients, which is profitable to the Agency. Includes daily Client contact.
•   Meet key performance goals:
•   Client satisfaction, business development, profitability and staff performance.

Overview Of Responsibilities:
General Management

•   Contribute to the strategic direction of the Agency.
•   Develop and implement the stated policies, procedures and guidelines of the Agency.  Ensure that they are maintained.
•   Continually update own skills and competence. Maintain and develop professional stance both internally and externally.
•   Carry out specific projects to assist the management team in general management.
•   Highlight issues to the Management which affect the morale of the Agency.
•   Facilitate good relationships between group companies, departments and suppliers.
•   Bring any significant changes (and/or issues), to the client relationship or to the Account Group, to the attention of the management team.

Attend, and contribute to:

•   Finance Meetings – project based.
•   Operational Management meetings.
•   Raise internal issues which affect the morale and job performance of the Account Group.

Client Service Management

•   Have full understanding of the Exp offering and to drive it through all dealings you have with client.
•   Drive new business development by being an innovative and pro-active salesperson, seeking and proposing new business opportunities to and for clients through new business pitches.
•   Monitor and evaluate your (teams) performance in new business wins.
•   Create and exploit opportunities to develop agencies interests with the Client.
•   Work with strategic Director & Creative Director to direct the strategic and creative development of the Clients’ business by having a full understanding of clients business, needs and challengers.
•   Keep up to date with clients’ marketplace activities as well as their competitors.
•   Develop strong personal relationships with key contacts, building and nurturing all client relationships based on trust and mutual respect.
•   Appoint and co-ordinate a team to manage client business.
•   Hold regular status meetings with account team to assist with management of projects and plan work accordingly.
•   Ensure account team deliver the best quality service to clients.
•   Ensure policies and processes are followed by account team. These include: Policies:     Finance, HR and IT (including back-up of information).

Processes:

•   Sixth SenseTM Marketing; Measurement and Evaluation (of projects); Internal Briefings; Brand Ambassador Training and Client Service maintenance and management (Contact reports – after every meeting ; Activation reports – weekly, monthly and on completion, which covers a full summary and evaluation of value created by Exp for the client as well as next phase of activity proposal.)
•   Manage and approve all client issues regarding creative and / or strategic direction of Brands / projects.
•   Understand and use relevant marketing and business related tools (E.g. Exp’s Sixth SenseTM Marketing tool)
•   Resolve all day-to-day client issues with diplomacy.
•   Anticipate and identify problems and provide solutions to them.
•   Ensure the profitable running of each Client Account.

Staff Management

•   Develop a constructive relationship with the Management Team, and identify the areas in which their support and advice can be used most effectively.
•   Oversee account teams to deliver an efficient, effective and profitable service to clients.
•   Ensure effective delegation and management within the team to generate the optimum use of resources to maintain the staff/profitability ratio.
•   Direct and develop staff to ensure all are performing their relevant job functions.
•   Provide motivation and leadership to maximise job performance.
•   Manage staff performances and facilitate staff career development
•   Ensure and maintain discipline within the account team.
•   Ensure company processes and policies are followed.
•   Ensure staff appraisals are carried out at least once a year and that they are true reflection of the member of staff’s performance.
•   Make recommendations on financial rewards and promotions for individuals.
•   Encourage the flow of information and knowledge within and between account teams.
•   To deal with staff issues in a professional manner.

Project Management

•   Implement efficient working practises, systems, time management and staff training against Exp processes and policies.
•   Direct the implementation of agreed projects and approve all creative briefs and artwork.
•   Review and sign off finished Artwork and ensure that written approval is obtained, from the Client, before going to print.
•   Ensure that all projects meet the desired Exp. standard of quality and Brand Experience offering.

Financial Management

•   Maintain familiarity with the Agency’s standard Terms and Conditions of Business.
•   Ensure the financial policies are followed and adhered to by the account team at all times.
•   Sign off all cost estimates for the account team.
•   Ensure budgets are approved and agreed with clients before work begins.  Revise as necessary.
•   Ensure that the fee arrangement is agreed before work commences and that the agreement is subsequently enforced.
•   Ensure that all projects are within budget and meet the agreed profit margin.
•   Manage project GP throughout the project and report financial results to the Account Team on a regular basis.

Maximise the profitability of the Account Group:

•   Review all work in progress regularly, and maintain a negative billing status.
•   Streamlining processes.
•   Maximise and increase client relationships and budgets.
•   Widen project margin through effective ops management.

Monitor billings (billings schedule) on a regular basis to:

•   Monitor income versus target
•   Revise the annual income projection each month to assist with the companies’ cash flow management.
•   Report these figures to the general manager on a monthly basis and conduct quarterly reviews of your account portfolio.
•   Sign off all sales invoices.
•   Ensure that debts are collected promptly.
•   Develop a comprehensive understanding of the agency’s terms and conditions of procurement and ensure that they are followed by all members of the Account Group.
•   Produce an annual team and financial plan for the Account Group identifying opportunities and allocating responsibilities to grow the business.

Qualification Required & Experience

•   Excellent understanding of marketing communications – able to specialize in experiential marketing and / or sponsorship marketing.
•   Excellent presentation and communication skills at a senior level.
•   Tact and negotiation skills.
•   Focused through finance – ability to work with numbers.
•   Strategic thinker. Proactive in developing clients business.
•   Extensive management skills.
•   Extensive IT skills.
•   Ability to prioritise.
•   Ability to identify problems and offer solutions.
•   Work well under pressure.
•   Open and friendly personality.

Location: Accra

How To Apply For The Job

Interested and Qualified Applicants should submit their most current CV to the email below:

info@servaid.biz

Closing Date: 22 May, 2015