Responsibilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

Qualification Required & Experience

• interpersonal skills
• communication skills- verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance
• Diploma or higher
• 2 years work experience

Salary: GHC1800 – GHC 2300

Location: Dzorwulu, Accra

How To Apply For The Job

Submit your application to:

globalapply67@gmail.com indicating the position as a subject of the email

Closing Date: 09 May, 2021