Job Summary

• The successful candidate will join the AT Business Department as an executive for commercial operations and contracts.
• (S)He will report to the Director of Products and Commercial Marketing. The individual will direct and manage our service acquisition, bids, and contract administration function, ensuring compliance with company processes, policies, and legal and regulatory requirements.
• This role is also critical to driving business growth, improving customer satisfaction, and maintaining operational efficiency within the AT Business department.

Key Responsibilities

Bid and Contract Management:

• Develop standard sales templates for managing the bid process.
• Collaborate with cross-functional teams to develop compliant proposals.
• Ensure bid compliance with internal governance and customer specifications.
• Coordinate materials, services, and stakeholder delivery schedules for bids and RFPs.
• Interpret partner and customer service contract and tender documents.
• Prepare, negotiate, and administer contracts (supplier contracts, customer & service contracts, and partnership agreements).

Customer Service Management:

• Develop standard sales and service acquisition templates for managing customer requests.
• Collaborate with cross-functional teams to develop service and product proposal templates.
• Process and manage customer requests for telecommunications services (voice, data, SMS and ICT solutions).
• Coordinate service provisioning and ensure timely delivery.
• Manage service provisioning and billing processes for customers.
• Administer and ensure compliance with Service Level Agreements (SLAs).

Business Process Management:

• Develop, implement, and maintain business processes and procedures.
• Identify areas for process improvement and recommend changes.
• Ensure compliance with business processes, legal, regulatory requirements and industry standards.

Additional Responsibilities:

• Maintain effective relationships with internal/external suppliers and customers.
• Analyze potential risks, stay updated on legislative changes, and maintain organized contract records.
• Provide performance data to support management decision-making.
• Collaborate with cross-functional teams to achieve business objectives

Key KPIs

• Total revenue target
• Base revenue management
• Acquisition target
• Customer satisfaction target
• Bid win/loss ratio
• Contract renewal rate
• SLA compliance rate
• Customer retention rate

Qualification Required & Experience

• Degree/professional qualification in business studies, law, or equivalent
• 3-5 years' experience in telecommunications Business Solutions or contract administration
• Proven track record in bid management, contract negotiation, and administration

Core Competences

• Business Acumen: Understands business operations, market trends, and customer needs.
• Contract Management: Knowledge of contract laws, regulations, and best practices.
• Bid Management: Expertise in bid processes, proposal writing, and tender management.
• Communication: Effective verbal and written communication, negotiation, and persuasion skills.
• Analytical Thinking: Ability to analyze data, identify risks, and develop mitigation strategies.
• Project Management: Ability to lead multiple projects, prioritize tasks, and meet deadlines.
• Collaboration: Ability to work with cross-functional teams, internal/external stakeholders.
• Integrity: Demonstrates professionalism, ethics, and integrity in all interactions.

Essential Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint)
• Familiarity with contract management software
• Knowledge of telecom/IT industry (desirable)
• Experience with customer relationship management (CRM) systems
• Commercial awareness
• Excellent writing, negotiation, and persuasion skills
• Strong analytical, problem-solving, and organizational skills
• Leadership and team collaboration
• Time management and attention to detail
• Adaptability and flexibility
• Professional integrity and ethics
• Ability to work under pressure
• Interpersonal and relationship-building skills
• Strategic thinking

Location: Accra

How To Apply For The Job

Interested and qualified applicants should send their Applications & Curriculum Vitae to:

Recruitment@ppl.net.gh

Kindly indicate the role you are applying for in the email subject.

Closing Date: 20 November, 2024

Ready to be part of our dynamic and innovative team? At AT, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represents who we are, Simplicity, Transparency and Relevance. Initiate your journey to be part of our world-class team and experience a rewarding career.