The U.S. Embassy in Accra, Ghana is seeking an individual for the position of a Computer Operator/Technician in the Information Systems Center of the Embassy.

Position Number: A51346

BASIC FUNCTION OF POSITION

•   Incumbent is responsible for the day-to-day operations of telecommunication systems, installation of new Automated Data Processing (ADP) equipment, modification and maintenance of Department of State Local Area Network (LAN) cabling system and providing hardware support for main terminal stations, intermediate distribution or wiring closets and end-user network equipment.

•   S/he performs maintenance function on Mission computer systems, routine system and LAN maintenance. Conducts networking tests installs and terminates fiber optical cable runs, ensuring that full and clear terminations are made. Assists in laying data cables in roof trays, stair wells and other hazardous/difficult –to- access areas. Diagnoses and solves software, database and LAN problems. Conducts research to find specific information related to vendors, products or pricing to support procurement decisions.

•   Develops, recommends and implements hardware and software configuration changes to improve overall systems performance. S/he keeps accurate maintenance logs and assists in the administration and maintenance of Mission’s telephone and wireless programs, including the installation of new equipment, maintenance and repair of equipment and guidance/assistance to personnel in the proper use of these systems. Incumbent performs full and incremental backups of various systems and monitors network and workstations performance to determine whether adjustments need to be made; diagnoses and solves problems with computer hardware and peripherals; maintains security on the Embassy’s computer networks, IT equipment and software licenses; and provides reports and lists in response to headquarters requests as needed.

Qualification Required & Experience

NOTE: All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

•   Completion of Secondary School and ADP technical training is required.
•   3-4 years of progressively responsible experience in a combination of telecommunication and ADP operations work is required to include at least one year in the operation of a digital computer.
•   Level III (good working knowledge) in English is required. Good working knowledge of the written and spoken language. Job holder will be able to prepare correspondence and standardized reports and communicate with staff and members of the public in the language. Language proficiency will be tested.
•   Good working knowledge of a wide range of hardware peripherals, LAN connectivity concepts, server/PC hardware architecture. Operational knowledge of PCs, LANs and WANs using the latest DOS operating systems is essential. Ability to install software and hardware; able to prepare documents; communicate needs and problems to management when required.
•   Ability to perform hardware setups, operational adjustments, and minor maintenance consistent with failure indicators. Requires tact in educating users the correct ways of operating ADP to avoid continuous breakdown and prolong its life. Ability to maintain and operate network analysis equipment. Good technical skills are required to trouble-shoot, diagnose and resolve computer problems. Good interpersonal skills and Level II typing ability is required. Computer skills will be tested.

Salary: GH¢23,369.00 p.a. (Starting salary)

Location: Accra

How To Apply For The Job

Interested candidates for this position must submit the following for consideration of the application:

1. Universal Application for Employment (UAE) as a locally Employed Staff or Family Member (DS-174): or
2. A combination of both: i.e. Section 1-24 of the UAE along with a listing of the applicant’s work experience attached as a separate sheet; or
3. A current resume or curriculum vitae that provides the same information found on the UAE (see section 3A below for more information): plus
4. Candidates who claim U.S. Veterans preference must provide a copy of their Form
DD-214 with their application. Candidates who claim conditional US Veteran preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.
5. Any other documentation (e.g., essays, certificates, awards) that addresses the qualification requirements of the position as listed above.
6. A telephone number, post office box and/or e-mail address where we can contact you to schedule an interview.
3A. If an applicant is submitting a resume or curriculum vitae, s/he must provide the following information equal to what is found on the UAE. Copied at: ghanacurrentjobs.com

Failure to do so will result in an incomplete application.

A. Position Title
B. Position Grade
C. Vacancy Announcement Number (if known)
D. Dates Available for Work
E. First, Middle, & Last Names as well as any other names used
F. Date and Place of Birth
G. Current Address, Day, Evening, and Cell phone numbers
H. U.S. Citizenship Status (Yes or No) & status of permanent U.S. Resident (Yes or No; if yes, provide number)
I. U.S. Social Security Number and/or Identification Number
J. Eligibility to work in the country (Yes or No)
K. Special Accommodations the Mission needs to provide
L. If applying for position that includes driving a U.S. Government vehicle, Driver’s License Class / Type
M. Days available to work
N. List any relatives or members of your household that work for the U.S. Government (include their Name, Relationship, & Agency, Position, Location)
O. U.S. Eligible Family Member and Veterans Hiring Preference
P. Education
Q. License, Skills, Training, Membership, & Recognition
R. Language Skills
S. Work Experience
T. References

NOTE:

1. All applications must have the Position Number and Position Title identified.
2. All “Hard Copy”/printed applications must be submitted to the Mail Room at the
Chancery. Hard Copy Applications submitted through any other office will not be accepted. You may apply on-line using the email address.:-

AccraHRO@state.gov

This is the preferred means of applying for a position with the American Embassy.

3. ALL APPLICATIONS MUST BE FOR AN OPEN/ADVERTIZED POSITION. APPLICATIONS PREVIOUSLY CONSIDERED FOR A JOB WILL NOT BE HELD/CONSIDERED FOR FUTURE JOBS. IF YOU ARE INTERESTED, YOU MUST RE-APPLY.  

SUBMIT APPLICATION TO:

Human Resources Office
Through the Mailroom, Chancery
American Embassy, Accra
P.O. Box GP194, Accra

POINT OF CONTACT:

Telephone: 0302-741000
Fax: 0302-741389
E-mail: AccraHRO@state.gov

Closing Date: 31 March, 2015

NOTE: ALL U.S. AND NON-GHANAIAN CITIZENS, WHO ARE NOT FAMILY MEMBERS OF USG EMPLOYEES OFFICIALLY ASSIGNED TO POST AND UNDER CHIEF OF MISSION AUTHORITY, MUST ATTACH COPIES OF THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION. NO RELOCATION EXPENSES ARE PROVIDED TO THE JOB LOCATION: ACCRA, GHANA. IF TRANSPORTATION TO ACCRA IS REQUIRED, IT WILL BE THE EMPLOYEE’S RESPONSIBILITY.