Job Summary:

• Responsible for reporting and analysing segment data, product performance and provide research and analytics support for each product and segment (SME, LCA, Fixed, Public Sector & Digital) within the enterprise business division by driving market research, database management and analytics to support overall growth of the enterprise business unit.

Job Context

• Highly dynamic and competitive telecommunication industry
• Advancement in global technology trends
• MTN Group business standards and practices
• Diverse cultural environment
• Segmentation structure implication
• Performance driven environment
• Developing sophisticated client base

Job Role

• Coordinate the tracking of commercial performance (Churn, revenue, segment performance, revenue, ARPU, usage, customer insights etc) reporting per product and per segment
• Cleanse, analyse and optimize Enterprise Business database per segment
• Drive Research and analytics with market/ competitor performance reporting
• Coordinate with Marketing CVM team for enterprise CVM) support per segment ( Fixed, SME, LCA,MNC, Digital)
• Coordinate with Marketing BI, Research and Data analytics teams as needed to continuously provide data analysis to drive decision making
• Engage with IS and other technical teams and apply tools such as DaaS, PowerBI, etc. as needed to continuously provide data analysis to drive decision making
• Coordinate the optimization of product portfolio with product owners to ensure product lifecycle and performance tracking per product is done
• Provide micro-level market performance monitoring with monthly updating of KPIs for reporting
• Assist product owners to develop and implement data backed interventions per segment
• Support with day-to-day operations (enhancements , retirement , pilots etc) on products to enhance overall product performance
• Study and analyse data and research trends to provide advisory services for data backed decision making within the unit

Qualification Required & Experience

Education

• Minimum of a bachelor’s degree in Information Systems/Statistics/Mathematics/ Marketing / Data Mining or a related field.

Experience

• Minimum of 3 years of relevant hands-on experience in the Telecoms Industry
• Data mining experience is an advantage

Training

• Design Thinking
• Analyzing big data with SQL
• Marketing Essentials
• Business Data Analytics with PowerBI, DaaS
• MS Excel (Advanced)

Competencies

Technical Competence/Knowledge

• Statistical modelling and multivariate analysis
• Data mining and predictive analytics
• Reporting and performance analysis
• Knowledge in advanced statistical software skills (SPSS, SAS, etc.)
• Knowledge of SQL/Oracle Data Management
• Advance knowledge in the use of Microsoft Office Suite (Access, Excel, PowerPoint)
• Knowledge in the use of BI Dashboards (PowerBI, Tableau etc.)
• Basic Knowledge Enterprise Data Warehouse techniques
• MS Excel (Intermediate)

Skills/Physical competencies:

• Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, presentation skills
• Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.

Location: Accra

How To Apply For The Job

Qualified applicants should indicate vacancy number MTN-IT-ADTRACKIT011 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified.

Interested and qualified applicants should send their Curriculum Vitae:

mtnghanarecruitment@mtn.com

Closing Date: 29 September, 2021

Only shortlisted applicants will be contacted.