Job Description

• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.

Qualification Required & Experience

• Ability to multitask.
• Excellent communication skills.
• Excellent time management skills.
• Prior experience in administration would be advantageous.
• Proficiency with Microsoft Office.
• Excellent computer literacy.
• Excellent interpersonal skills.
• HND
• 2 years professional experience

Location: Accra

How To Apply For The Job

All C.V.‘s should be sent via:

spectrumovalindustries@gmail.com indicating the position as the subject of the e-mail.

Closing Date: 20 March, 2024