Post Grade: G5

Under the direct supervision of the UNHRD Manager assistant, the incumbent will be required to undertake the following duties:

Major Duties and Responsibilities:

•   Customer Service Focal Point-Accra: Ensures that adequate, accurate and timely responses are provided to UNHRD Partners through UNHRD Customer Service inbox.
•   Responsible for creation of UNHRD Pro forma invoice to UNHRD Partners and circulating same to Partners.
•   Responsible for identifying, transporters/clearing and forwarding agents.
•   Supervisingof RFQpreparation.
•   Supervising preparation/Presentation of LTC minutes.
•   Responsible for all CS related Prs.
•   Liaise with ground handling companies to ensure that all necessary preparations required before and during airlifts are completed.
•   Ensures that all provisional shipping documents are prepared and sent to consignees as pre alerts and all final packing lists, AWBs, BLs and WBs are sent to consignees.
•   Prepare Service Confirmation Form and forward same to finance Brindisi.
•   Liaise with partners and provide status of all expired items.
•   Prepare all procedures and necessary steps for commodity disposal (expired items) after receiving approval from Partners.
•   Prepare loading plans and ensure that WFP standard waybills are duly filled
•   Deliver goods on request against official and approved documentation;
•   Perform other related duties as assigned.

Qualification Required & Experience

•   Secondary school education/MSLC
•   At least five  (5)  years  of  professional  experience   in  one or  more  of  the transportation  and  ancillary  sectors:   port  operations,  shipping,  clearing  and forwarding,  air  operations,  large  scale  road/rail  transport  and  distribution management gained from a reputable organization as Customers service Officer
•   Experience in UN/Humanitarian agencies process is an advantage
•   Good knowledge and skills in computer usage

Language:

•   Proficiency in written and spoken English,
•   Proficiency in written and  spoken French would be an advantage.

Other Critical Success factors:

•   Sound judgment; ability to extract, interpret, analyse and format data  and to resolve operational problems:
•   Ability to work with minimum of supervision; to supervise and train other staff; and to work effectively with people of different national and cultural backgrounds;
•   Ability to work with accuracy under time constraints and pressure and to deal patiently and tactfully with staff members and others and to have a high sense of confidentiality, initiative and good judgment

Location: Accra

How To Apply For The Job

Applicants should submit their applications with 3 references including Curriculum Vitae in sealed envelopes marked "Customer Care Focal Point" and sent to the address below or hand-delivered to WFP Office, located after the Fire Service traffic light towards Flair Catering or Kumodzi Hospital:

The Human Resource Unit
UN World Food Programme
No.7, 7th Rangoon Close, Cantonments
P. O. Box 1423
Accra, Ghana

Closing Date: 29 May, 2015

•   ONLY SHORT-LISTED CANDIDATES MEETING THE CRITERIA WILL BE CONTACTED.
•   QUALIFIED FEMALE CANDIDATES ARE ENCOURAGED TO APPLY