Sandvik Mining and Construction Ghana Ltd, is a company that markets a broad range of products and services utilized in the mining industry and is in the ownership of Sandvik AB, a company listed on the Stockholm stock exchange. We are seeking to appoint a:-

Customer Service Manager

Description

You will be responsible for the effective delivery of services to Sandvik customers across all segments in West Africa. This includes asset availability agreements, service center management (incl. field service), parts marketing, training and drilling consumables. In addition you will also play a supportive role to business development in the region, supporting the business development / Sales & Marketing function as well as product line management functions.

Key Performance Areas:

1. Develop and implement a customer service strategic plans for all segments to ensure there is a common focus on deliverable within West Africa.

2. Work with the business development team to grow the tools, parts and services business across all segments.

3. Develop Direct customer relationship with key clients, including working with the service team to solve customers technical problems.

4. Management of all customer service resources in West Africa to ensure an optimum balance between a hign level of customer service satisfaction and attainment of finanial objectives.

5. Hiring, mentoring, motivating, training, evaluating and leading team members across West Africa to accomplish the goals and objectives of the business.

Your Profile:

1. Degree Qualified engineer or trade background with equivalent technical experience.
2. Post Graduate Qualifications in Business desirable. Minimum of 5 years experience in a similar senior role preferred.
3. Exposure to international markets, particularly in remote challenging environments in desirable. French Language skills would be highly regarded.

This role will require significant travel around the West Africa Region, away from your base for up to 50% of time. This is a residential role based in Accra, Ghana.

Deadline for submission of application:  2 weeks after date of publication and shortlist applicants will be invited for interview shortly thereafter.

Suitable applicants should send their CV’s and application to the HR/Administration Manager by email:

info.smcg@sandvik.com

Please note:  The subject of the email should read “Customer Service Manager“