Job Description:

•   Improve customer service experience, create engaged customers and facilitate organic growth
•   Take ownership of customer’s issues and follow problems through to resolution
•   Set a clear mission and deploy strategies focused towards that mission
•   Develop service procedures, policies and standards
•   Keep accurate records and document customer service actions and discussions
•   Analyze statistics and compile accurate reports
•   Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
•   Keep ahead of industry’s developments and apply best practices to areas of improvement
•   Control resources and utilize assets to achieve qualitative and quantitative targets
•   Adhere to and manage the approved budget
•   Maintain an orderly workflow according to priorities

Qualification Required & Experience

•   HND/Bachelor Degree in Marketing, Management, or similar relevant field.

Salary: GHS 2000 - 2200

Location: Spintex, Accra

How To Apply For The Job

Interested candidate should send their CVs to:

lbrtconsultant@gmail.com

Closing Date: 22 July, 2019