A reputable Electrical Engineering company has vacancy for a Customer Service Officer

Job Profile:

•   To receive all customer feedback (emails, phone calls etc) and respond appropriately
•   To carry out customer service activities in relation to meeting all customers needs
•   To be a point of contact for all customers in relation to customer service activities.
•   To communicate effectively to the team and management the status of customer services activities.

Job Description:

•   Receive customer complaints
•   Resolves problems by clarifying issues and escalating complaints.
•   Manage And Resolve Customer Complaints
•   Provide Customers With Product And Service Information
•   Enter New Customer Information Into System
•   Update Existing Customer Information
•   Identify And Escalate Priority Issues
•   Document All Call Information According To Standard Operating Procedures
•   Complete Call Logs
•   Produce Call Reports

Qualification Required & Experience

•   DBS, Stenographer 111, HND (secretaryship and Management studies), HND (Secretarial Studies)

Skills

•   Proficient in the use of the computer
Excel
Word
PowerPoint
Outlook
•   Organized
•   Attention to detail
•   Eloquent with excellent telephone skills
•   Intelligent and smart

Location: Accra

How To Apply For The Job

Interested persons should please send their CVs and Cover letter to:-

hrrecruits13@gmail.com

Closing Date: 17 March, 2015