Job Summary:

•   Maintaining a detailed understanding of the features and advantages of all products and services
•   Cross-selling and add-on selling by making recommendations to customers
•   Ensuring KYC compliance
•   Inputting customer details into the system correctly
•   Handling customer complaints
•   Reviewing customer documents and ensuring account opening forms are completed properly
•   Verifying and certifying customer documentation
•   Opening & closing customer accounts, issuing of customer cheque books
•   Solving customer problems in pleasant, professional manner and/or channeling it appropriately for a solution
•   Handling basic customer enquiries e.g. request for loan/settlement balances and/or channeling it appropriately

Qualification Required & Experience

•   A minimum of HND in any discipline from a recognized institution
•   At least 1 year work experience in a customer service role
•   Strong interpersonal skills
•   Strong selling/persuasive skills
•   Good oral communication skills, strong spoken English and a good conversational ability in One (1) or more local languages
•   Cheerful and presentable

Location: Accra and Cape Coast

How To Apply For The Job

Apply to the Managing Director with detailed CV and photograph. Application should be sent to:

jobs.aslc@gmail.com

Closing Date: 24 February, 2016