JOB DESCRIPTION

• Respond to customer enquiries and requests via telephone, email, and chat in a timely fashion
• Document all enquires, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer enquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls

Qualification Required & Experience

• HND or degree
• 1 year of customer service experience
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications

Location: Dome - Accra

How To Apply For The Job

All C.V. ‘s should be sent via:

dimensionalliance@gmail.com indicating the position as the subject of the e- mail.

Closing Date: 04 December, 2024